Holvi Payment Services Ltd
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Holvi Payment Services Oy
Business ID 2193756-4
Responsible person or contact person
Luis Calleja, Head of Legal & Finance
+358 75 325 2935
Name of the register
Purpose of personal data processing
Processing of personal data to perform operations as a payment services provider and as well for customer relationship management and development. In addition, personal information may be used to identify the data subjects and for identification, webshop merchant management, risk management and legal compliance or administrative purposes.
We also may use personal data for marketing purposes and to promote new services that may be of interest to you. This may be by post, telephone or email. If you do not wish to receive direct marketing from us please contact us with your request.
Data content of the register
The register of existing or potential customers.
Description of registered data categories
Holvi Payment Services Ltd customer database includes the following data:
Identification data, such as
- ID number
- birth date
- start of customer relationship
- contact data such as phone number, email address, website and address
- personal transaction data, such as account name and number, account status and site usage information
Information may be disclosed:
- in case of official authorities requests based on a lawsuit or prosecution;
- with third-party service providers we have contracted for business operations including payment, fraud prevention, validation of user credentials, secure data storage and other similar services;
- with financial institutions, their agents or other related parties that we collaborate with to jointly create and provide you our service;
- and at last, for legal reasons the Holvi shop owner details are publicly available in the online shop so your customers can easily contact you if needed.
Otherwise, information will be disclosed only under your consent or authorization.
Sharing of Personal Information with Third Parties
Ordinary sources of information
Holvi may share personal information with third-party service providers under contract who help with certain parts of our business operations including payment, fraud prevention, validation of user credentials, secure data storage and other similar services. Holvi ensures that these parties are properly informed of how to use Holvi data, and only use personal information in connection with the services they perform for Holvi. Holvi also shares personal information with certain financial institutions and collaborators or their agents that Holvi works with to jointly create and offer certain product.
Links to other sites
If you click on a link to a third party site, you will leave our site that you are visiting and go to the site you selected. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your personally identifiable information by such third parties, and we cannot guarantee that they will adhere to the same privacy practices as we do. We encourage you to review the privacy statements of any other service provider from whom you request services. If you visit a third party website that is linked to our site, you should read that site's privacy statement before providing any personally identifiable information.
Live Chat Service
Our live chat services are provided to support users as they navigate through applicable holvi.com pages (applicable pages are those with the live chat button appearing on them). Live chat support staff cannot assist with requests that are specific to accounts, any information that requires verification to disclose or process orders.
Holvi will never ask you to disclose personal details or account numbers through live chat. Please do not share any personal or account information through live chat.
The live chat service may keep transcripts of your live chat for quality assurance purposes. Chat log messages are encrypted before they are stored. Your live chat conversation information may be appended to your Holvi customer file. The live chat service is provided by a third party. Holvi does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the service.
Upon the request to the contact person mentioned above, every data subject has the right to request to erase or supplement personal data contained in its personal data file and erroneous, unnecessary, incomplete or obsolete as regards the purpose of the processing in accordance with the Personal Data Act of Finland (523/1999)
Transfer of data from the European Union and European Economic Area
For client and future client communication the following data will be transferred out of the territory of the member states of the European Union:
- Name and surname
- Electronic mail address
Principles of securing the data
The use of the data is limited by user rights and all events will be kept in records.
The register is used only to persons whose work requires its use. Each user has a unique username and password. The users are also bound by professional secrecy. Registry permissions are granted and supervised by the person responsible for managing the register.
The data is not kept in hard copy.
Inspection and audit
The Data Protection Ombudsman has the right of access to personal data which are being processed, as well as all information necessary for the supervision of the legality of the processing of personal data. The Data Protection Board has the same right.
Acceptance and amendments
We value your trust and we are committed to protecting your privacy. Please contact us if you have any questions or if we can be of further service: https://support.holvi.com