FAQs - Managing accounts

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1. How do I open a Holvi account?

You can open an account on the Holvi website clicking the Sign-up button on the up right corner. In Holvi, you first open a personal user profile and then under that profile you can open and manage multiple Holvi-accounts. In Holvi only one user profile is needed and allowed. 

2. How do I change language / mobile number / e-mail address?

Choose My Profile on the lower left side of the main menu -> Open the small arrow next to My Profile and there you can change the language / mobile / email-address. 

3. How do I edit my newsletter settings?

Choose My Profile on the lower left side of the main menu -> Open the small arrow next to My Profile and choose Personal settings. On the right side you will find Email setting, uncheck the Newsletters box. Remember to scroll down to save the new settings.

4. How do I change my company details?

If you wish to change or edit the company name or company type please contact our customer support at support@holvi.com.

5. How do I change my account name?

You can change the account name by contacting our customer service at support@holvi.com.

6. My mobile number is already in use?

If you get an error message that your mobile number is already in use, please contact our customer support at support@holvi.com.

7. Where can I find my IBAN? 

You can find your IBAN by first selecting the correct account, then from the home view opening the Account details by clicking the upper left corner where it shows the name and the balance of the account.

8. Why is my IBAN hidden in the Holvi account?

The IBAN is hidden in the Holvi account when the account is not fully verified. In order to get the IBAN visible, you need to make sure to verify your Holvi user profile and company. Verifying your user profile consists of verifying your phone number, email address and personal identity.

9. How do I add VAT to my account? 

You can add VAT to your account by contacting our customer service at support@holvi.com.

 

 

 

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