In order to verify you as a Holvi user, we also need to verify your identity. For this, we have chosen easy and safe ways. Please, follow the given steps and verify depending on your residency.

1. Bank identification in Finland

Customers from Finland can easily verify their identity using personal banking credentials. This is completed using personal banking credentials here. You only need to verify your identity once. You will see Signicat mentioned as the service provider when doing the Finnish bank identification. Signicat is our trusted partner for verification services. You can also do this using your Mobile ID. 

Please note!

For safety reasons, Holvi does not support verification by uploading identity documents through your profile. We might sometimes need additional information/proof related to your identity and in these cases, we still might ask for a copy of your passport. 

2. IDnow Verification Germany

Customers from Germany complete their verification through a video chat with IDnow. To do this, you need a smartphone which can install the Holvi Mobile app, as well as your valid ID or passport. 

Your personal verification will be completed through a video chat with IDnow. To do this, please download the Holvi Mobile App from the AppStore or Playstore and sign in to your account. 
After you're signed in, please navigate to Profile and then tab on your name.

Please note:

You do not need to book a time with IDNow – just have your phone with a proper camera and ID at hand. You will be directed along the way, but it is good to note that you should be in a space with good lighting and internet coverage. Also, as you will get directions along the way, it is good if you can do the identification in a somewhat quiet space.  

To check your verification status or to start the verification, simply go to your profile and click on "Identity Verification". If you see the text "Verification completed", then you are already done – congratulations!

Otherwise, please click on the IDnow button to receive your code for the video session, and then simply follow the instructions on the screen.

After the video chat, please wait until you are redirected to your account – do not close the window too early. You will then have to confirm that your address is correct to complete your identity verification.

3. Autoident Verification (All other countries)

Please note, in order to verify your identity, you will need your passport or in some cases, we also accept a national ID card. (Customers in Italy, please note, we do not accept the old form paper identity documents). 

Customers in Austria, Belgium, France, Netherlands, Ireland, the UK and Italy use Autoident. The process is straight forward and you will be helped along the way. 

Once you have verified your phone number, you will be directed to download the Holvi app (if you haven't already) in order to continue with the verification.

When the Autoident app opens, it will guide you through the process of scanning your passport and your face. 

Once you have finished the process of identifying yourself, you will receive confirmation that it has been successful within around 10 minutes.

Technical Issues

If you are having technical issues with IDNow / Autoident, we recommend contacting their support at https://www.idnow.io/contact/support/