In order to verify you as a Holvi user, we also need to verify your identity. For this we have chosen easy and safe ways. Please, follow the given steps and verify depending on your residency.
1. TUPAS-Verification in Finland
Customers from Finland can easily verify their identity using personal banking credentials (Tupas). Tupas is completed using personal banking credentials here. You only need to verify your identity once. You will see Signicat mentioned as the service provider when doing the Finnish Tupas verification. Signicat is our trusted partner for verification services. The Tupas can be done using also your Mobile ID.
For safety reasons Holvi does not support verification by uploading identity documents through your profile. We might sometimes need additional information / proof related to your identity and in these cases we still might ask for a copy of your passport.
2. IDnow Verification Germany, Austria & the Eurozone
Customers from Germany, Austria and the Eurozone (Belgium, France, Ireland, Italy, Netherlands) complete their verification through a video chat with IDnow. To do this, you need a computer with a webcam or a smartphone which can install the Holvi Mobile app, as well as your ID and mobile phone.
Your personal verification will be completed through a video chat with IDnow. To do this, you need a computer with a webcam or a smartphone which can install the IDnow app, as well as your ID and mobile phone.
You do not need to book a time with IDNow – just have your phone with a proper camera and ID at hand. You will be directed along the way, but it is good to note that you should be in a space with good lightning and internet coverage. Also, as you will get directions along the way, it is good if you can do the identification in a somewhat quiet space.
To check your verification status or to start the verification, simply go to your profile and click on "Identity Verification". If you see the text "Verification completed", then you are already done – congratulations!
Otherwise, please click on the IDnow button to receive your code for the video session, and then simply follow the instructions on the screen.
After the video chat, please wait until you are redirected to your account – do not close the window too early. You will then have to confirm that your address is correct to complete your identity verification.