1. Why is identity verification necessary?
As an Authorised Payment Institution, Holvi is subject to applicable Finnish, EU and international laws and regulations and is required to comply with customer identification and due diligence standards. This ensures that our customers are domiciled in European countries where Holvi is authorized and blocks money launderers and possible acts of terrorism financing.
To make things easy for our customers without compromising Holvi’s security, Holvi’s customer identity verification is an automated process in which we identify a customer based on the data from an uploaded identity document and other relevant personal information (residing address). Our system uses specifically developed, banking security level methods that give a reliable result.
2. How long does the verification process take?
If everything is in order, your email address and personal address are verified, and you have gone through the relevant process (TUPAS, IDnow, Signicat), the identity verification is completed instantly. If you have to verify by means of document upload and all documents are fine, verification will take around 2-3 business days.
3. I only have a temporary passport/ID.
Unfortunately we can't accept temporary ID documents.
4. I do not have a passport.
IDnow supports a number of European national IDcards. If your IDcard is not supported by IDnow, unfortunately we will require a valid passport to complete identity verification.
E-residents require a passport to complete verification.
5. Why do I need to verify my personal verification after I have reset my password or changed my mobile number?
We ask that you re-verify yourself after change of password or mobile number, in order to ensure the safety of your accounts. If you have questions about the safety features of your Holvi profile, please contact us on email@example.com
6. Does Holvi offer Post-Ident?
No, we do not currently offer this option for verification. For security reasons, please do not send us any documents by post or email.
7. I'm not receiving the code to start IDnow.
Currently, this code can't be obtained through the mobile app, so please log in to your account in your browser to get the code. Once you have this, you can then also continue verification through the mobile app.
8. My camera is not good enough for IDnow.
If you were not able to complete IDnow for technical reasons, for example because the camera did not deliver a clear picture, please contact our customer support at firstname.lastname@example.org for further instructions.
9. What to do if my TUPAS doesn’t work?
If you don’t have personal bank credentials (TUPAS) supported by Holvi, then you can verify your identity by submitting the required documents by signing in to this page.
10. What documents do I need to upload?
You can find more information about identity verification without TUPAS credentials here!
11. I already completed my TUPAS verification but Holvi still asks me for documents?
If you have successfully completed TUPAS verification, you do not need to upload further identity documents, since TUPAS works as a complete identity verification.