1. I Haven't Received my VAT ID yet.
We can add your VAT ID as soon as you have received it. In this case, please just leave the field for VAT liability empty when you create the account. You can then reach our customer support at firstname.lastname@example.org to activate the VAT in your account and add your VAT ID when you have received it.
2. My Company is Partly Owned by Another Company.
Unfortunately, we do not support ownership structures that involve one or more legal entities with 25% or more shares / investments, so in this case we are not able to offer you an account.
3. One of Our Shareholders Lives Abroad.
It is possible to open an account for your company if one or several beneficial owners live in another country within the EEA (this does not apply to e-residents). The exception are any countries that are currently not FATF compliant. If beneficial owners who own 25% or more shares live outside of the EEA, unfortunately we are not able to offer an account.
4. Can I Open an Account for a Company in Founding?
At the moment, this is only possible for the company types UG and GmbH in Germany. For more information on the process, please contact our customer support at email@example.com. Unfortunately we are not able to offer founder accounts for companies from Austria and Finland.
For companies from the e-residency, we can provide the account for depositing the starting capital after all company documents have been provided.
5. I Want to Open an Account for an Ltd.
Unfortunately we do not yet offer accounts for Ltd.s, as this is a company form from the UK, where Holvi does not offer services at the moment.
6. The Document Upload Doesn't Work.
Please make sure that your documents are not larger than maximum 5MB. If you are uploading via your browser, please try using Google Chrome, as Holvi is optimised for this browser. If you are still experiencing problems, please contact our customer support at firstname.lastname@example.org with a screenshot of your problem.
7. My Documents are too Large to Upload.
Please resize the documents and upload them via your account. The maximum size to upload is 5MB. Please do not send them to us via email.
8. There are Only Two Upload Fields, but I Have Many Documents!
Please just click on "submit again" to upload more documents. This will not replace the other documents you have already uploaded, they will all be saved.
9. Do I Need to Upload a Signed Representative Authorisation Form?
We only need this if there are several shareholders in your company or your association needs to be represented by several people, or if you are not the appointed manager of the company.
10. How Can I Check My Verification Status?
You can check your verification status by going to "profile" and then "My businesses". Here you can see a list of all businesses you have registered with Holvi, and it will display here whether your business is verified or not. By clicking on the business name, you get to an upload page where submit additional documents.