1. I Haven't Received my VAT ID yet.
We can add your VAT ID as soon as you have received it. In this case, please just leave the field for VAT liability empty when you create the account. You can then reach our customer support at firstname.lastname@example.org to activate the VAT in your account and add your VAT ID when you have received it.
2. My Company is Partly Owned by Another Company.
Unfortunately, we do not support ownership structures that involve one or more legal entities with 25% or more shares / investments, so in this case we are not able to offer you an account.
3. One of Our Shareholders Lives Abroad.
It is possible to open an account for your company if one or several beneficial owners live in another country within the EEA (this does not apply to e-residents). The exception are any countries that are currently not FATF compliant. If beneficial owners who own 25% or more shares live outside of the EEA, unfortunately we are not able to offer an account.
4. I Want to Open an Account for an Ltd.
Unfortunately we do not yet offer accounts for Ltd's, as this is a company form from the UK, where Holvi does not offer services at the moment.
5. My Documents are Too Large to Upload.
Please resize the documents and upload them via your account. The maximum size to upload is 5MB. Please do not send them to us via email as we can not process them due to safety reasons.
6. There are Only Two Upload Fields, but I Have Many Documents!
Please just click on "submit again" to upload more documents. This will not replace the other documents you have already uploaded, they will all be saved.
7. How Can I Check My Verification Status?
You can check your verification status by going to "profile" and then "My businesses". Here you can see a list of all businesses you have registered with Holvi, and it will display here whether your business is verified or not. By clicking on the business name, you get to an upload page where submit additional documents.