Card Order, Activation & Delivery

Last updated

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 1. Who can Order a Holvi Card?

In order to order a card your account must meet the following requirements

  • Your account must be in Pro-pricing
  • Holvi Business MasterCards are available for business and registered associations (but not unregistered association/business)
  • Only Administrator or Creator of the account can order cards 
  • You must have completed your business and personal verifications.

2. Ordering Your First Holvi Card 

  1. Navigate to Payment cards menu in your account
  2. Click START or Create New if you already have existing cards
  3. Name you card (this is only a "nick name" of your card, it will not be printed to the card). Your Holvi Business MasterCard will have the following information in front: name of Card Holder, name of Business/Association
  4. Then define the restrictions - click NEXT
  5. Pick the cardholder - here you see all verified account administrators - click NEXT
  6. Choose the delivery address - if your home address is not visible here, please add it from the ADD NEW ADDRESS button - click NEXT
  7. Review the order
  8. Make sure to deliver a proof of address document* if your address is unverified
  9. Agree to the terms and that the submitted info is correct
  10. Click CONFIRM AND ORDER.

*If you don't yet have a verified address we ask you for a Proof of address - e.g. a utility bill scan (no older than three months) with your name and current residential address on it (your personal address, not business). It can be a phone bill, electricity bill, tax card, insurance bill or any other official document that has the previously mentioned information. We can send the card only to your current home address.

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Your card order will be processed and you should receive your brand new Holvi Business MasterCard within 10 business days.

The Holvi Business MasterCard card displays your business name embossed on the front, right under your cardholder name. Note that only the first 20 characters of your business name will appear on the card.

3. Ordering Additional Cards

To order more cards, repeat the above process. The fee for extra cards for an account is 5€ per card and is mentioned in pricing.

Every account can have a maximum of three (3) cards per person per company.

If you do not see the choice to order additional cards, please

  1. Open your Cards menu in your account
  2. On the page that opened - click the Back arrow on the top left
  3. You will now see a Create new button that you can use to order a new card.

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4. Expected Card Delivery

After the card order you should receive your brand new Holvi Business MasterCard within 10 business days.

5. How to Activate the Card

To activate your Holvi Business MasterCard card and start using it everywhere MasterCard cards are accepted, do the following:

    • Login with your Holvi credentials at https://holvi.com/card/activate
    • Enter your card details to activate it and receive your PIN code
    • Sign the signature panel on the back of your card

 

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