1. How Does the Card Work?
Your Holvi Business Mastercard card is directly linked to your Holvi account, meaning that it will use the funds you have on this account. In order to use your Holvi card please make sure that you have enough positive balance on your Holvi account
All purchases that you have done with your card will be shown in your Holvi account’s feed and card menu. From here you may edit or recategorise each transaction as you wish.
You can manage your card settings from under the Payment Cards menu in your Holvi account. The settings are
- Card general info
- Configure settings such as ATM use and geographical usage
- Block the card usage for now
- Review card PIN for 30 seconds
- Unlock PIN if it's blocked
- Card holder
- Usage restrictions summary
2. Using the Card & Card Management
Your Holvi Business Mastercard card is linked directly into your Holvi account, meaning that it will use the funds you have on this account. In order to use your Holvi card please make sure that you have enough positive balance on your Holvi account.
All purchases that you have done with your card will be shown in your Holvi account’s feed and card menu. From here you may edit or recategorise each transaction as you wish. You can manage your card settings from under the Payment Cards menu in your Holvi account.
If your card payment fails, please wait a bit before trying again. Sometimes failed card payments may show up in your Holvi account with a reserved status. These payments will automatically cancel themselves within 10 business days.
If you have any questions considering your Holvi Business Mastercard card usage or payments, please don't hesitate to contact our support-team.
3. Adding Receipts and VAT to Card Payments
Most efficient ways to attach payment receipts is to use Holvi's Mobile App. You may also file a receipt and add VAT into a card payment by navigating to the payment either
- From under your Payment Cards menu > Transactions > Attach a receipt or click Attachments tab (when looking at a transaction)
- From under your Payments menu > Select a payment > Attach a receipt or click Attachments tab (when looking at a transaction)
4. Spending and Withdrawal Limits*
*Note that the last X days limits does not follow calendar months. It is based on the day when you did your first Holvi Business Mastercard transaction or withdrawal.
|POS card payments limits for card purchases (i.e. physical store and online)||ATM cash withdrawal limits|
|Minimum transaction amount||-||10€|
|Maximum transaction amount||6,000€||2,000€|
|Daily volume limit||6,000€||2,000€|
|Last** 30 days volume limit||40,000€||10,000€|
|Last 365 days volume limit||300,000€||75,000€|
|Daily max frequency||20||10|
|Last 30 days max frequency||100||25|
|Last 365 days max frequency||1000||125|
**Whenever the limit follows last X time, the limit does not follow calendar months. The limit is based on the last time you have used your card during the described time.
- Withdrawal of 2,000€ on 15., 17., 19., 20., and 25. January, which will use up the 10,000€ 30 days limit.
- Based on the last 30 days volume limit, the first payment amount frees up on 15. February, and you then have these 2000€ usable in your 30 days volume limit.
Limits for contactless payments (when using the Holvi Business Mastercard contactless payment option)
NOTE: In order to check that a contactless card has been delivered to the authorised cardholder, the contactless part of the card will not function until a standard chip and PIN transaction has been executed.
You can find a list for limits of contactless payment in Europe here.
- Eurozone in general: €25
- Finland: €25
- United Kingdom: £30
- Spain: No limit (for more than €20 PIN verification is mandatory)
- France: €20
- Denmark: DKK 200
- USA: $25
Note: at a Finnish ATM you need to select “checking” not “savings” account when doing a withdrawal of funds
5. Online & Offline Purchases
You may use your Holvi Business Mastercard card for shopping online. If you switched on the online purchases restriction for your card, you can manage it in your Holvi account under your card settings.
At the moment the Holvi Business Mastercard card does not support 3DS authentication (Mastercard SecureCode program) when paying online. This may require you to select that you don't wish to use 3DS when making payments online (this has been noted for example when buying flight tickets).
If the address being used for billing at the merchant where you are using the Holvi card (i.e. if you want to link the card to PayPal) is different than the one configured in Holvi, the transaction may be rejected by the card acceptor. I.e. it may not be possible to link the Holvi card to Paypal if you have your PayPal domicile set to Italy while in Holvi you have your domicile set to Finland.
When you are making payments in an airplane or taxi, sometime the card payment device has no Internet connection and is therefore offline.
Offline purchases are not yet possible with the Holvi Business Mastercard card.
6. Holvi Card & Holvi App
We recommend that you use your Holvi Business Mastercard together with the Holvi app. The app provides you an easy way to add receipts directly to your Holvi account right after the purchase has happened!
You can download the app from below