Important information regarding the Holvi Online Store
We regret to inform you that along with our pricing changes, we will stop offering the Holvi Online Store to customers in Germany, Austria and Estonia. Unfortunately, this means that your Holvi Online Store will be closed on 28 April 2020.
You can keep using your Holvi Online Store as usual until 27 April 2020 - however, to minimise any interruptions to your business, we recommend you start making arrangements for alternative methods of selling online as soon as possible. We also suggest that you inform any partners and customers about the changes to your store. After 27 April 2020, you will no longer be able to publish products in your Holvi Online Store, and customers will no longer be able to purchase items from your store through the checkout function.
1. Managing orders and purchases
Sold products, including customer contact details will be included into an automatically generated Order Lists, that can be viewed and downloaded for example in Excel format. You can also include additional questions to products if you need to specify diets, sizes and other relevant information. Once a customer purchases a product from your store, Holvi will send the necessary order confirmation and attachments (for example tickets) automatically!
After the delivery you can mark the order as processed by clicking the order either from your Home view or through Online store > Orders > Mark as processed.
2. Selling digital products / downloadable content
For adding downloadable content to your online store, log in to your Holvi account, go to your online store and from there to items. Drop your file to Downloadable content at the bottom of the page. Save your changes after this.
The max. size for a downloadable content is 200MB. You may currently upload only 1 file and the supported files are audio files (MP3, WMA and OGG), e-books (PDF, EPUB and MOBI), image files (JPG, JPEG, TIF, PNG, SVG) and ZIP-files.
For the customer at the online store the item will be visible as a text saying Containing downloadable content. Upon purchasing the product Holvi will send the customer a receipt with the download link for the product, the link includes three downloads and expires in 6 months. After three times the link can't be used anymore for any downloads.
It's possible to send a receipt with a QR-code from the Holvi Online Store. Just make sure that you have tapped the box for Split individual product purchases into PDF's in receipt when creating/editing an item.
You will get the list of the QR-code numbers in the item's order list: Online store -> items -> choose the item in question -> orders -> open in excel.
Note! Holvi does not offer QR-code readers.
4. Make sure your business information is verified
Please note that you can't start selling before you have verified your personal and business information. So be sure to complete both before starting to market your store.
5. Embed your Holvi online store products into external websites using iFrame
Iframe is a neat tool that lets you embed your Holvi online store products also in other websites than your main store page. In essence, an iframe is another browser window set right inside your web page.
How it works
Currently you can embed individual store products in external pages by using the iframe. You can add as many products onto your pages as you wish but can't embed the whole store within one iframe.
To embed a store product copy the iframe code snippet from Holvi's online store product page and paste it to your web site. The code snippet can be found on the top of the product page, on the left side of the language switcher.
WordPress support only shortcoded versions of iframe. This means that you have to first download this WordPress tool to change your iframe code into an accepted format.
6. Store tracking tools
You are able to add Google Adwords, Google Analytics and Facebook pixel into your store so that you get customer traffic information. You can add those by going to Online Store > Settings > scroll down a bit. Please bear in mind that each of these tracking tools activate only in the receipt page, meaning that you will have information only from successful store purchases.
Please read Facebook's instructions for more information regarding Facebook pixels.
7. Is your Holvi store "under construction"?
If you see a red message in your Holvi online store that says that "This shop is still under construction so you cannot make purchases yet." it means that either your personal verification or the verification of your business is missing.
In order to fix this please check your verification status and complete the missing parts using the below links: