Compliance FAQs

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1. Why do you ask these questions?

Holvi is required to comply with customer identification and due diligence standards; this applies to all entities that are supervised by FIN-FSA. Other entities might meet requirements in different ways, but the requirements from the authorities are the same for all regulated entities.

We are also obligated to keep up-to-date customer information. With certain questions, we ask you to make sure that the information we have about you is correct and updated.

2. Do you have the right to ask me these questions?

We are obliged by the authorities to collect certain information about our customers. By providing your information you are also supporting our work against crime as well as the prevention of money laundering and terrorist financing.

3. Do you ask all of your customers these questions?

Yes, we ask all our customers these questions.


4. Do I have to answer these questions?

Yes, all customers need to answer these questions. If you do not answer all of the questions, we might not be able to provide you with all services or give you the support that you need.


5. Will you be able to terminate my relationship with Holvi if I don’t answer these questions?

We are required to collect your answers or requested information. We will try to contact you if you do not answer. If we are not able to get in touch with you, your account or account access might be limited, such as the provided services. We also won’t be able to provide you the support that you need.

 

6. Do you share my information with others?

Any information or documentation given to us is treated in confidence in compliance with the duty of confidentiality on banking secrecy. Holvi will never hand over your data to any third parties without your consent or without a legal obligation to do so.

 

7. What if my answers deviate from my profile or business profile information?

Depending on your answers, we may need to collect additional information. In the event of discrepancies, we might contact you to confirm that the provided information is correct as well as to protect you against ID theft, attempted fraud/scams and other forms of economic crime.

 

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