In this article we'll go though how to close or remove your Holvi account and your user profile.
Table of contents
- Closing accounts
- Destroying the Holvi Business Mastercard
- Restoring archived accounts
- Closing the user profile
Please note only the current account creator may archive an account.
You can archive accounts so that you have a cleaner account list waiting for you every time you log in to Holvi. Archiving an account will close its online store and remove it from your account list. All data will be stored. If you wish to open the account again, you have the option to restore the account and kick off where you left off.
To archive an account, choose the preferred account from you profile page or account list. Click your account name in the account view (top left) and you should see the option to Archive account as the last option in the list.
NOTE: Accounts that have over 0,00 balance can not not be archived. So please transfer your remaining balance out before archiving, you will not otherwise see the archive option.
This is due to requirements of payment services legislation which requires us to keep account records for five years. Holvi also has built-in bookkeeping features. Accounting legislation requires that accounting documents are held for 6 years and accounting books for 10 years. Also due to this legislation it's not possible to entirely delete Holvi accounts. If you wish to cancel customer contract, please contact us via this form.
Destroying the Holvi Business Mastercard
After you have archived your account all associated Holvi Business Mastercards will no more work. Please cut the cards into pieces and throw them away. Be sure to cut also the card chip and magnetic strip.
Restoring archived accounts
If you wish to restore any archived accounts, scroll down to the bottom of your profile page to find the Archived menu. Open it, find the account in the list and simply click Restore.
Closing the user profile
Due to payment services and bookkeeping legislation it's not possible to entirely delete Holvi accounts or Holvi user profiles. If you wish to cancel your customer contract, please contact us via this form.