If you have an invoice that is not going to be paid or only partially paid you have the chance to mark it as credited.
To mark an invoice as credited select the invoice in your invoicing list and select credited under the Mark As button (see the below picture). Please note that in order to credit an invoice the invoice must be either sent or marked as sent.
This will create a separate credit note based on the sent invoice which you can then print out or send forward if necessary. The sent invoice will be credited so that you won't have gaps in your invoicing.
For invoices that have been paid to Holvi but they have not been automatically marked as paid in your Holvi invoicing list, please see these instructions.