PIN management

If you have forgotten your PIN number you can review your card PIN number in your Holvi account from under the Payment Cards menu.

Your Holvi Business MasterCard card PIN number will lock after 3 failed attempts. If this happens you may unblock the in your Holvi account's Payment cards menu. Once you unlock the PIN, we recommend you to visit an ATM cash machine and for example try to withdraw funds to make sure the change is correctly propagated to your card.

    • Some ATMs may have a PIN unlock option which alternatively you can use instead of contacting our Support team.
    • If, after we unlock your PIN, instead of an ATM you try to go to a physical store POS terminal, the first purchase attempt with the card may be declined and it may succeed only at the second attempt.
    • E-commerce transactions (CNP) at online stores will keep working

 

 

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