Holvi Business MasterCard® - Quick Guide

 

 

In this article we'll go through the basics of using your Holvi Business MasterCard and for example card usage limits.

Table of contents

  1. How to activate the card
  2. How does the card work
  3. Security
  4. Good to know regarding the usage
  5. Adding card payment receipts and VAT
  6. Spending and withdrawal limits
  7. Ordering the card
  8. Online purchase
  9. Offline purchase
  10. Cash withdrawals
  11. Misc.

How to activate the card

To activate your Holvi Business MasterCard card and start using money on your Holvi account everywhere MasterCard cards are accepted, do the following:

    • Login with your Holvi credentials at https://holvi.com/card/activate
    • Enter your card details to activate it and receive your PIN code
    • Sign the signature panel on the back of your card

 

How does the Holvi Business MasterCard card work?

Your Holvi Business MasterCard card is linked directly into your Holvi account, meaning that it will use the funds you have on this account. In order to use your Holvi card please make sure that you have enough positive balance on your Holvi account

All purchases that you have done with your card will be shown in your Holvi account’s feed and card menu. From here you may edit or recategorise each transaction as you wish.

You can manage your card settings from under the Payment Cards menu in your Holvi account. The settings are

  1. Card general info
  2. Configure settings such as ATM use and geographical usage
  3. Block the card usage for now
  4. Review card PIN for 30 seconds
  5. Unlock PIN if it's blocked
  6. Card holder
  7. Usage restrictions summary

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Security

Keep your card number private, don’t e.g. post pictures of your card to social media.

Holvi never asks your PIN number or full card number. Never share your card details to prevent misuse of your card.

How do I report, cancel and replace a lost or stolen card?

    • Login with your Holvi credentials to https://holvi.com/card/deactivate
    • Follow the on-screen instructions to report, cancel and replace your lost or stolen Holvi card
    • You can also report, cancel and replace your lost or stolen card also over the phone by calling y (directly to our Support if you call during business hours or leaving a voicemail message if outside of office hours)

If you have forgotten your PIN number you can review your card PIN number in your Holvi account from under the Payment Cards menu.

Your Holvi Business MasterCard card PIN number will lock after 3 failed attempts. If this happens you may unblock the in your Holvi account's Payment cards menu. Once you unlock the PIN, we recommend you to visit an ATM cash machine and for example try to withdraw funds to make sure the change is correctly propagated to your card.

    • Some ATMs may have a PIN unlock option which alternatively you can use instead of contacting our Support team.
    • If, after we unlock your PIN, instead of an ATM you try to go to a physical store POS terminal, the first purchase attempt with the card may be declined and it may succeed only at the second attempt - This is due to the fact that the in some cases the card needs first an activation call before the payment can be made.
    • E-commerce transactions (CNP) at online stores will keep working

At the moment the Holvi Business MasterCard card does not support 3DS authentication (MasterCard SecureCode program) when paying online.

 

When using the Holvi Business MasterCard card

Your Holvi Business MasterCard card is linked directly into your Holvi account, meaning that it will use the funds you have on this account. In order to use your Holvi card please make sure that you have enough positive balance on your Holvi account.

All purchases that you have done with your card will be shown in your Holvi account’s feed and card menu. From here you may edit or recategorise each transaction as you wish.

You can manage your card settings from under the Payment Cards menu in your Holvi account.

All Holvi Business MasterCard cards have their default language set to English. You will notice this when paying in stores or withdrawing money.

I your card payment fails, please wait a bit before trying again. Sometimes failed card payments may show up in your Holvi account with a reserved status. These payments will automatically cancel themselves within 10 business days.

If you have any questions considering your Holvi Business MasterCard card usage or payments, please don't hesitate to contact our support team: https://support.holvi.com/hc/en-gb/requests/new.

 

Adding receipts and VAT to card payments

Most efficient ways to attach payment receipts is to use Holvi's Mobile App. You may also file a receipt and add VAT into a card payment by navigating to the payment either

  • From under your Payment Cards menu > Transactions > Attach a receipt or click Attachments tab (when looking at a transaction)
  • From under your Payments menu > Select a payment > Attach a receipt or click Attachments tab (when looking at a transaction)

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Spending and withdrawal limits*

*Note that the last X days limits does not follow calendar months. It is based on the day when you did your first Holvi Business MasterCard transaction or withdrawal. 

  POS card payments limits for card purchases (i.e. physical store and online) ATM cash withdrawal limits
Minimum transaction amount - 10€
Maximum transaction amount 6,000€ 2,000€
Daily volume limit 6,000€ 2,000€
Last** 30 days volume limit 40,000€ 10,000€
Last 365 days volume limit 300,000€ 75,000€
Daily max frequency 20 10
Last 30 days max frequency 100 25
Last 365 days max frequency 1000 125

**Whenever the limit follows last X time, the limit does not follow calendar months. The limit is based on the last time you have used your card during the described time.

Example:

  • Card payment of 2000€, paid on 15.01.2017
  • Based on the last 30 days volume limit, this payment amount frees up on 15.02.2017 and you then have this 2000€ usable in your 30 days volume limit.


Limits for contactless payments 
(when using the Holvi Business MasterCard contactless payment option)

NOTE: In order to check that a contactless card has been delivered to the authorised cardholder, the contactless part of the card will not function until a standard chip and PIN transaction has been executed.

The list of limits for contactless transactions per country is the following:

  • Eurozone in general: €25
  • Finland: €25
  • United Kingdom: £30
  • Spain: No limit (for more than €20 PIN verification is mandatory)
  • France: €20
  • Denmark: DKK 200
  • USA: $25

 

Ordering the card

You can order your Holvi Business MasterCard card from your Holvi account. Please see this page for full instructions.

Holvi Business MasterCards are available for business and association Holvi accounts. An account user with an Administrator or Creator role can order a card.

The Holvi Business MasterCard card displays your business name embossed on the front, right under your cardholder name. Note that only the first 20 characters of your business will appear on the card.

 

Online purchases

You may use your Holvi Business MasterCard card for shopping online. If you switched on the online purchases restriction for your card, you can manage it in your Holvi account under your card settings.

At the moment the Holvi Business MasterCard card does not support 3DS authentication (MasterCard SecureCode program) when paying online. This may require you to select that you don't wish to use 3DS when making payments online (this has been noted for example when buying flight tickets).

If the address being used for billing at the merchant where you are using the Holvi card (i.e. if you want to link the card to PayPal) is different than the one configured in Holvi, the transaction may be rejected by the card acceptor. I.e. it may not be possible to link the Holvi card to Paypal if you have your PayPal domicile set to Italy while in Holvi you have your domicile set to Finland.

 

Offline purchases

When you are making payments in an airplane or taxi, sometime the card payment device has no Internet connection and is therefore offline.

Offline purchases are not yet possible with the Holvi Business MasterCard card.

 

Cash withdrawals

You can withdraw cash from your Holvi account with your Holvi Business MasterCard card. You will be charged 2,00€ per transaction plus 1% of the withdrawn amount.

  • Note: at a Finnish ATM you need to select “checking” not “savings” account when doing a withdrawal of funds

With your Holvi card you can enquiry the balance of your Holvi account at an ATM if the terminal being used supports this kind of operation.

 

Misc.

  • Apple Pay is not supported yet, we are looking into adding support for this in the future
  • Due to the current setup the Holvi card is not expected to work in all RAY slot machines in Finland and may generate a decline with reason “credit cards not allowed”.
  • If a purchase fails please wait a bit before trying again

We recommend that you use your Holvi Business MasterCard together with the Holvi app. The app provides you an easy way to add receipts directly to your Holvi account right after the purchase has happened!

You can download the app from below

 

 

MasterCard is a registered trademark of MasterCard International Incorporated.

Holvi Payment Services Ltd is regulated by the Financial Supervisory Authority of Finland as an Authorised Payment Institution. Holvi is a MasterCard Service Provider (MSP) and the programme manager for the Holvi Business Prepaid MasterCard. The Card is issued by Wirecard Card Solutions Ltd (“WDCS”) pursuant to licence by MasterCard International Inc. WDCS is authorised by the Financial Conduct Authority (UK) to conduct electronic money service activities under the Electronic Money Regulations 2011 (Ref: 900051).

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Comments

  • Avatar
    Frank Bernhard

    Hey Holvi, I am missing one information here: which currency exchange rates do apply? The official Mastercard rates? Something else? Thanks for the information.

  • Avatar
    Jonas

    Hey Frank!

    Thank you for bringing this up. I will double check this and get back to you either via email or with a new comment.

    Kind regards,
    Jonas

  • Avatar
    Miha

    Good work, Holvi team! :) I have another question: what are the ATM cash-withdrawal fees?

  • Avatar
    Jonas

    Hei Miha!

    Thanks! :) Here is the full list of card related prices: https://about.holvi.com/en/pricing/pricing-new/.

    Kind regards,
    Jonas

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