Presenting Hilla, our virtual bot and a helper to streamline our service and faster answers for customers 24/7.
As the interest towards Holvi has grown, so has the customer base, which has led to a significant increase in the number of customer requests. That's why we are constantly investing in advanced service tools like Hilla to provide you with faster and more efficient support. We are constantly developing Hilla's AI-based expertise to better serve you.
How does Hilla work?
Hilla is based on artificial intelligence, and can provide instructions directly from the Holvi help center. Hilla has also created service paths for a number of common topics, allowing customers to get more targeted answers and guidance quickly, also on weekends and holidays.
How can the customer use Hilla?
Hilla cannot provide account-specific information, but can help with issues related to the use of Holvi, as well as general information on specific topics. Hilla can already help with many issues, and we warmly recommend that you try if Hilla can help with your particular issue. The best way to get an answer is to write complete sentences on the subject.
If Hilla cannot give you a straight answer, we ask you to give Hilla all the information you can in as much detail as possible. This will allow Hilla to best frame your question for our customer support team, which will expedite the resolution of your issue significantly.