As Holvi® is founded and based in Helsinki, Finland, Holvi Payment Services Ltd is supervised by the Financial Supervisory Authority of Finland (FIN-FSA), which gives us a license to operate in the European Economic Area.
As a payment institution we are obliged both to know our customers and to understand our customers business structure and payment behaviour. Before you start using Holvi, you will be asked to go through our verification process. This process is executed through a secure process and all information or documentation given to us is treated in confidence in compliance with the Finnish guidelines on banking secrecy.
Sometimes, we might need to ask you for some additional information for securing both your personal information and assets - these situations vary from case to case but are always executed with your safety as our highest priority. Holvi will never hand over your data to any third parties without your consent or without a legal obligation to do so.
You can find more information the legislation behind Holvi here.
Please also read further about security at Holvi here.
In order to qualify for a UK account, all customers must be resident in the UK.
Before you can start using your Holvi account and its features, you will need to verify both your identity and your business.
How do I complete personal verification?
There are two ways you can complete personal verification, either via a video chat with IDnow from a PC or via Autoident, which you can do from an app on your phone.
In both cases, in order to get started you will need to have your passport at hand when registering an account with Holvi. You can do that by clicking here
Simply follow the steps to add your information in the sign-up flow.
Once you have verified your phone number, you will be directed to: /home/identity/quick/ and will be shown instructions related to Autoident. You then need to download the Holvi app (if you haven't already) in order to continue with the verification.
When the Autoident app opens, it will guide you through the process of scanning your passport and your face.
Once we you have finished the process of identifying yourself, you will receive confirmation that it has been successful within around 10 minutes.
Things to bear in mind:
In order to ensure the Autoident app picks up all of the details on the passport, please be aware of the following:
- Too much lighting/glare. Autoident is unable to pick out certain features and information from your passport if there is too much light or glare on the passport.
- Too dark lighting conditions. As with the above, Autoident needs to be able to read your passport. If its too dark, it won't scan.
- Document not fully in the cameras view. Please ensure all of the edges of the passport fit into the Autoident frame.
Your personal verification will be completed through a video chat with IDnow. To do this, you need a computer with a webcam or a smartphone which can install the IDnow app, as well as your ID and mobile phone.
Please note: you do not need to book a time with IDnow – just have your phone with a proper camera and ID at hand. You will be directed along the way, but it is good to note that you should be in a space with good lightning and internet coverage. Also, as you will get directions along the way, it is good if you can do the identification in a somewhat quiet space.
To check your verification status or to start the verification, simply go to your profile and click on "Identity Verification". If you see the text "Verification completed", then you are already done – congratulations!
Otherwise, please click on the IDnow button to receive your code for the video session, and then simply follow the instructions on the screen.
After the video chat, please wait until you are redirected to your account – do not close the window too early. You will then have to confirm that your address is correct to complete your identity verification.
IDnow supports a number of European national IDcards. If your IDcard is not supported by IDnow, unfortunately we will require a valid passport to complete identity verification.
What happens if my verification fails?
At each step of the process, you will be told if a certain element has not been captured so you can simply re-do a section of the verification. However, on occasion, the entire verification process can fail. In this instance, we advise you to try again - it only take a few minutes.
If you have any problems at all, you can reach out to us at email@example.com and we will be happy to help you to on-board.
For verifying your company, we will need to know your VAT number - e.g. GB999 9999 73 - the number you get from HMRC when registering your company.
This number should be entered when you apply to the pilot program so that we can verify your company. At the moment Holvi accepts only Limited companies for the pilot program.
When verifying your company you will be asked to upload a copy of your company’s registry extract. Please upload it when asked. The registry extract is a document that you have received from Companies House that contains your company information. When this is done you are all set.
Our team will review your verification and you will be notified when everything is done. Please note that we operate on business days (excluding weekends and national holidays) and that we go through the uploaded documents in the order we receive them to Holvi.