1. Holvi's pricing
Changes to Holvi subscriptions and pricing starting 27.02.2020
We’re happy to announce the launch of our new trio of subscription plans. Available from 27 February 2020, the new plans bring added clarity and transparency to our pricing, focusing on features that we believe provide the greatest value to our customers.
With the introduction of the plans, we’ve decided to discontinue our previous plans. This means that all Holvi customers will be transferred to a new subscription by 5 May 2020.
- We’re renewing our subscriptions on 27 February 2020 - read more about our new plans and pricing here.
- All existing customers will be moved to the new subscriptions by 5 May 2020
- To select your new subscription, log in to your Holvi account and go to Subscription under your profile settings in the top-right corner
- If you do not select one of the new subscriptions by 5 May 2020, you will automatically be transferred to a new plan. This plan will be preselected based on your previous subscription and the features you use - check your Holvi-registered email for more information on your preselected plan.
What does this mean for me as a Holvi customer?
All existing Holvi customers can choose a new subscription plan until 5 May 2020. After this date, any customers who have not selected a new plan will be moved to a plan preselected based on their current subscription and features in use. For more information on your preselected plan, please check your Holvi-registered email.
By continuing to use Holvi, either by selecting a new plan or moving forward with your preselected plan, you are agreeing to our new pricing terms. If you’d like to close your Holvi account, please contact our support team here.
What does this mean for new Holvi customers?
From 27 February 2020 onwards, newly registered Holvi customers will be able to choose from our new pricing plans. Former plans will no longer be offered to new customers.
How can I select my new plan?
To change your plan, log in to your Holvi account from your browser, and go to Subscription under your profile settings in the top-right corner. If you’re using any of our add-on features, please make sure to select these in addition to your new plan!
More about the new subscriptions
For detailed information on the new subscriptions, please visit our Fee Schedule here.
Why we’re making these changes
Our goal has always been to offer subscriptions that can grow with both our product and our customers' businesses, and we believe that our new plans answer exactly to this. Read more from our blog post on the changes here.
I have multiple accounts in my current pricing. Will I have to close them?
No - although our new subscriptions don’t offer multiple accounts, all customers with several existing accounts will get to keep these up and running. Customers with the previous pricing plan "Complete" will be able to add new accounts until the pricing change on 28.04.2020 if they don't choose to switch to a new pricing plan before that. However, you will not be able to open new additional accounts after the pricing change.
I have previously selected multiple subscription plans for my company. What will happen to these?
All of our new plans only allow one pricing plan per company. Therefore, we recommend that you choose one plan best suited for the needs of your company as a whole.
I don’t yet have a Holvi Business Mastercard, but my new plan includes one. Will you send me a card automatically?
No - to ensure that we deliver your card to the correct address, we kindly ask you to order your new card from Payment cards under your Holvi account settings.
I currently have more cards than are included in my new plan. What will happen to them?
These cards will keep working as before - however, for any cards that are not included in your subscription, we will charge a monthly fee of €3. If you wish to reduce your number of cards, please contact our support team here.
I have a Holvi Online Store and I can’t see it in any of the new plans. What will happen to my shop?
We regret to inform you that along with our pricing changes, we will stop offering the Holvi Online Store to customers in Germany, Austria and Estonia. Unfortunately, this means that your Holvi Online Store will be closed on 5 May 2020.
You can keep using your Holvi Online Store as usual until 27 April 2020 - however, to minimise any interruptions to your business, we recommend you start making arrangements for alternative methods of selling online as soon as possible. We also suggest that you inform any partners and customers about the changes to your store. After 27 April 2020, you will no longer be able to publish products in your Holvi Online Store, and customers will no longer be able to purchase items from your store through the checkout function.
I have a promotion code applied to my Holvi account. Will this be valid if I change subscription?
Yes - your promotion code will continue working as normal despite the subscription change.
2. Where can I find the pricing options?
3. Important notes related to Holvi's service fees
Holvi's service fees are billed per company (starting from 01.05.2018). If you have several accounts for one company you only have to pay your chosen pricing plan once which is then active on all accounts. Starting from 1.5.2018 we are obliged to charge VAT on top of the fees, please read more here. You will need to have an active pricing plan chosen for each company.