1. How do I change my active pricing plan?

You can change your active pricing plan at any time when signed in to Holvi.

To change your pricing plan:

• Open the profile menu from the top right and choose “Subscription”.
• Click the “Change Subscription” button.
• Select your desired pricing plan from the available list.
• Pricing changes take effect instantly and you will only be charged for the days that you have used each pricing plan.

Note: Only the account creator can change the active pricing plan. If an admin or editor attempts to change the plan, you will receive an error message stating "Only the account creator can change the subscription plan". You can select "Request Plan Change" in which case your email client with open with a pre-written email.

2. Can I keep using a discontinued pricing plan?

With the introduction of our new plans, we’ve decided to discontinue our previous plans. This means that all Holvi customers will be transferred to a new subscription by 28 April 2020. As an existing customer, you can switch to a new subscription plan until 28 April 2020. After this date, any customers who have not selected a new plan will be moved to a plan preselected based on their current subscription and features in use. For more information on your preselected plan, please check your Holvi registered email.

3. Enabling extra features

To activate extra features:

• Open the profile menu from the top right and choose “Subscription”.
• Click the “Change Subscription” button.
• Select your desired feature from the available list below the pricing plans.
• If you wish to disable the feature simply click deactivate in the same place. 

4. Where can I find out more about the pricing plans?

More information about our pricing options can be found here and the terms can be found here.

5. What is the Fair Use Policy?

Holvi’s Fair Use Policy introduces a monthly limit for specific services or products. We chose the limits sensibly and based on feedback of our users. You can find more information on the fees that may be charged if you exceed these limits in our fee schedules:

• Germany
• Finland
• EuroZone