1. How do I change my pricing model and when is the change effective?
You can change your chosen pricing plan whenever in your Holvi account settings and by choosing subscriptions.
The change between your pricing plans will happen immediately and Holvi will only charge for the days you have used each pricing model. Certain features may be disabled depending on the new pricing plan.
If you get an error message saying that certain feature is not available for you, it usually means that you have chosen a pricing plan where the feature is available only as an add on.
By managing your subscription or by enabling new add ons, you can start using the features you want.
2. Who can change the pricing plan?
Only the creator of the account can change the pricing. Admins/Editors will receive the error message: "Only the account creator can change the subscription plan".
If you click “Request plan change” the email client of the creator will open with pre-made email body.
3. Where can I find all information about the pricing?
4. Is it possible to stay in a Legacy pricing plan?
Currently there are no plans to ask existing account holders with a Legacy pricing plan (Pro, Basic, E-resident plans) to make the switch.
You can also keep any cards you have from your old pricing, but we will charge you an extra fee of 3 Euros per card per month, which will be displayed in your monthly service fee report.
Our pricing is now charged per company. If you have one account in pro pricing already and want to open a new account for the same company, you need to change the pricing to "Complete" first in order to open a new account.
5. Enabling extra features
If you are using e.g. the Builder plan and wish to use features that are not included in your current pricing plan, you can add them in accordance to our pricing model.
If you want to activate a certain feature, choose the account from your home view > click account settings > click subscription > choose the feature from the view that opens on your browser (e.g. invoicing, online store) > activate.
If you wish to disable the feature simply click deactivate in the same place.
6. What is the Fair Use Policy?
Holvi’s Fair Use Policy introduces a monthly limit for specific services or products. We chose the limits sensibly and based on feedback of our users. Here you can find the fees that may incur when you exceed these limits.