1. When does Holvi start charging service fees?
We will start charging service fees from the date both your identity and company are verified and your business account is active.
2. Which fees do we invoice?
We invoice all fees related to your account activities depending on your chosen pricing plan.
3. How and when will I receive an invoice?
We will deduct the service fees straight from your account. You will find a detailed overview of all your service fees in the invoice, which you will find as attachment to the paid outbound payment created at that time.
We will charge the service fees for the previous month in the beginning of each month. Please always make sure you have enough funds on your account to cover the service fees and to ensure you are able to use Holvi as intended!
You will receive a push notification once we have deducted the service fees from your account.
As the invoice is due immediately we try to charge the outstanding amount immediately. We do not make partial deductions, meaning we will only try to charge the full amount. If it fails, you have the possibility to top-up your account and/or send a SEPA payment in order to pay the invoice.