1. When do we start charging?
We start charging immediately once you have verified your identity and company.
2. Which fees do we invoice?
We invoice all fees related to your account activities depending on your chosen pricing plan.
3. How and when will I receive the invoice?
You will find a detailed overview of all your service fees in the invoices, which you will find as attachments to the paid outbound payments that we deduct straight from your account.
You will also find detailed information on the service fees for a chosen time when going to > bookkeeping > reports & exports & service fees receipt.
We will charge the service fees for the previous month in the beginning of each month. Please always make sure you have enough funds on your account to cover the service fees and to ensure you are able to use Holvi as intended!
You will receive a push notification once we have deducted the service fees from your account.
4. Do we charge the invoice with all related fees at the end of the month?
As the invoice is due immediately we try to charge the outstanding amount immediately. We do not make partial deductions, meaning we will only try to charge the full amount. If it fails, you have the possibility to top-up your account and/or send a SEPA payment in order to pay the invoice.