1. When do we start charging?
We start charging immediately once you have created your account and company.
2. Which fees will get reserved?
We stop reserving fees in the UI. An invoice with an overview of all fees that were created during the month will be sent at the beginning of each month.
3. Which fees do we invoice?
We invoice all fees related to the your activities.
4. How and when will I receive the invoice?
Invoices will appear in the bookkeeping reports but also as paid outbound payments (with the invoice attached and enough balance in the account). We will charge immediately if there are enough funds in the account and send the invoice to the primary email. You will receive a push notification once we have deducted the service fees from your account.
If there isn’t enough balance then create an outbound payment (0.25 Euro fee will be charged for this payment). The invoice will be sent at the beginning of each month, when previous month is closed.
5. Do we charge the invoice with all related fees at the end of the month?
As the invoice is due immediately we try to charge the outstanding amount ( if enough balance). We do not make partial deductions, meaning we will only try to charge the full amount. If it fails, you have the possibility to top-up your account and/or send a SEPA payment in order to pay the invoice.