1. When does Holvi start charging service fees?
We will start charging service fees from the date both your identity and company are verified and your business account is active.
2. Which fees do we invoice?
We invoice all fees related to your account activities depending on your chosen pricing plan.
3. How and when will I receive an invoice?
We will deduct the service fees straight from your account. You will find a detailed overview of all your service fees in the invoice, which you will find as attachment to the paid outbound payment created at that time.
We will charge the service fees for the previous month in the beginning of each month. Please always make sure you have enough funds on your account to cover the service fees and to ensure you are able to use Holvi as intended!
You will receive a push notification once we have deducted the service fees from your account.
As the invoice is due immediately we try to charge the outstanding amount immediately. We do not make partial deductions, meaning we will only try to charge the full amount. If it fails, you have the possibility to top-up your account (only available in Finland) and/or send a SEPA payment in order to pay the invoice.
4. What happens if I do not pay?
If we haven’t received payments for these fees after two sent reminders, we will temporarily suspend your account. This means that you’ll be unable to use Holvi’s features or make payments until you cover your fees.
5. How can I unlock my account?
To unlock your account, top up or transfer funds to your Holvi account. We’ll automatically deduct any outstanding fees from your balance and unlock your account within one day of receiving your payment.
6. Where can I find the service fee invoices?
You can find the invoices from the top-right corner's profile icon by selecting Subscription.