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Party name and jurisdiction |
Purpose |
Data disclosed |
Safeguards when transferring data to 3rd countries |
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1. Payment Processors |
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Bank of Lithuania payment system CENTROlink |
SEPA payment processing (SDD and SCT) |
Sender and receiver details as part of SEPA payment transactions transmitted in the inter-PSP within the SCT and SDD schemes |
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Thames Card Technology Ltd (UK) |
Card bureau |
Cardholder name, company name, PAN number, security code, contact information |
European Commission Model Contract (Standard Contractual Clauses) |
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Global Processing Services Ltd (UK) |
Processing of Mastercard payment transaction |
Cardholder name and address |
European Commission Model Contract (Standard Contractual Clauses) |
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Paytrail Oy (FI) |
Online banking e-payments acquiring as a payment facilitator |
Transaction and payment data |
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Emerchantpay Ltd (UK) |
Card payments acquiring for webshop |
Transaction and payment data |
Adequacy decision | |
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MeaWallet AS (NO) |
Enabling digital payments |
Card data, mobile device data and card transaction data on the cardholder |
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2. Auditing |
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KPMG Helsinki Oy (FI) |
Financial audits |
Partner names, account numbers, transaction information |
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ECOVIS ProventusLaw (LT) |
To test Holvi's Anti Money Laundering (AML) and Know Your Customer (KYC) controls and to carry out professional auditing services for Holvi |
For a sample of individual customer accounts: name, Holvi account number (Customer ID), total amount received on the Holvi account, total amount sent from the Holvi account, type of Holvi account, and, as the case may be, any other relevant account information. |
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3. Customer Service Outsourcing |
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Zendesk, Inc (US) |
To provide customer support through email or phone |
Full name, contact information |
Zendesk has obtained regulatory authorization of its controller and processor Binding Corporate Rules (“BCRs”) for its customers’ data |
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Solvemate GmbH (DE) |
To provide a chatbot on the customer support chat |
Information received from the data subject (contents of the chat messages) |
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HubSpot, Inc. (US) |
To send service and marketing messages, assist in direct marketing campaigns and analysis. Administer data from piloting customers |
Full name, contact information, avatar image, IP address |
European Commission Model Contract (Standard Contractual Clauses) |
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Heimo Community Oy (FI) |
Holvi Community discussion forum |
Full name, email |
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IRO Research Oy (FI) |
To develope Holvi product in line with customer interviews in Finland |
Full name, email, phone number |
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4. Identity and Fraud Agencies |
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Comply Advantage (UK) |
Monitoring, PEP, sanctions and adverse media checks, analysis |
Full name, transaction data |
Adequacy decision | |
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IDnow GmbH (DE) |
Video based authentication service. To verify identity and carry out checks for the prevention and detection of financial crime |
Name, address, phone number, proof of identity, location |
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CRIF Bürgel GmbH (DE) |
To verify identity and carry out checks for the prevention and detection of crime including fraud and/or money laundering |
Name, address, date of birth and telephone number |
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Compass-Verlag GmbH (AT) |
Identification and credit data for legal persons in Austria |
Name, business name |
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SCHUFA Holding AG (DE) |
To receive business information for risk assessment, and compliance with anti-money laundering requirements, such as establishing the corporate structure and beneficial ownership, get credit data for natural persons |
Company registration number, name and address of business, name, address, date of birth of directors |
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Suomen Asiakastieto Oy (FI) |
To identify and get credit data for natural and legal persons in Finland |
Name, date of birth |
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Signicat AS (NO) |
Electronic identification of Finnish customers |
Name, national ID |
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5. Commercial Partners |
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Basware Oy (FI) |
To enable creating invoices |
Full name, email, postal address, phone number |
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Apix Messaging Oy (FI) |
Invoice digitization |
Full name, contact information, financial information |
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Tilitoimisto Lemon Tree Oy (FI) |
To provide accounting service for our customers |
Contact information, financial information, identification information |
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6. Marketing |
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Facebook Inc (US), Facebook Ireland Limited (IE), Facebook Business Manager (SE) |
To execute retargeting campaigns in order to deliver personalised advertising |
Advertising ID and device ID to segment user groups based on app behaviour, encrypted e-mail address associated with Holvi users (without indicating account relationship), IP Address, Anonymous ID generated by cookies, pixel tags or similar technologies embedded in webpages, ads and emails delivered to users. Mobile advertiser ID, IP Address and other metadata via Facebook SDK in mobile apps |
European Commission Model Contract (Standard Contractual Clauses) |
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Google Ads, Google Play Store (US) |
To execute retargeting campaigns in order to deliver personalised advertising, to provide Holvi app |
Advertising ID and device ID to segment user groups based on app behaviour, encrypted e-mail address associated with Holvi users (without indicating account relationship), IP Address, Anonymous ID generated by cookies or similar technologies embedded in webpages, ads and emails delivered to users. Mobile advertiser ID, IP Address and other metadata |
European Commission Model Contract (Standard Contractual Clauses) |
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Apple App Store Ads, Apple store (US) |
To execute marketing campaigns in order to deliver personalised advertising, to provide Holvi app |
Advertising ID and device ID to segment user groups based on app behaviour, encrypted e-mail address associated with Holvi users (without indicating account relationship), IP Address, Anonymous ID generated by cookies or similar technologies embedded in webpages, ads and emails delivered to users. Mobile advertiser ID, IP Address and other metadata |
European Commission Model Contract (Standard Contractual Clauses) |
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Hotjar Ltd. (Malta) |
To analyse and understand website visitor behavior |
Email address |
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Looker Data Sciences, Inc. (US) |
To analyse and process data |
User ID, financial data, demographics, device information, location information |
European Commission Model Contract (Standard Contractual Clauses) |
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Adjust GmbH (DE) |
For mobile marketing insights |
Location information, IP address, MAC address, device information, device and web activity |
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Segment.io Inc. (US) |
To understand customer behaviour for buiding a better product, providing better customer services and preventing fraud |
Email address |
European Commission Model Contract (Standard Contractual Clauses) |
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Fivetran, Inc. (US) |
To connect customer data for analysis purposes |
Customer number, profile, contact info, gender, age |
European Commission Model Contract (Standard Contractual Clauses) |
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ReadPeak (FI) |
Advertising platform |
Name, IP address, customer number, browser type |
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Microsoft Advertising (DE) |
Advertising platform |
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Power My Analytics (US) |
To analyse data gathered through advertising activities |
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7. Operational Services |
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Workable (UK) |
Recruiting |
Full name, email address, headline for the application, phone number, photograph, information on education, information on work experience, summary, resume, cover letter, and answers to questions of their achievements, why they would like to work at Holvi, whether they know anyone working at Holvi, and whether the applicant is already a Holvi user |
European Commission Model Contract (Standard Contractual Clauses) | |
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Adobe Systems Inc. (US) |
To sign agreements |
Full name, email address |
European Commission Model Contract (Standard Contractual Clauses) |
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Google, LLC (US), Amazon Web Services Inc. (US) |
To provide cloud-based hosting, storage and processing services to assist and/or enable Holvi to manage users’ Account Information as well as data generated through their use of Holvi and deliver, analyse and improve Holvi Services. To monitor, store, and access log files |
All account information, data generated through the use, and/or necessary for the provision of Holvi Services |
European Commission Model Contract (Standard Contractual Clauses) |
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Functional Software Inc. (Sentry) (US) |
To monitor and fix crashes in real time |
IP address |
European Commission Model Contract (Standard Contractual Clauses) |
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OneTrust LLC (US) |
Respond to data subject right requests, give data subjects a control over the cookies placed on their browser |
Full name, email address, country, IP address |
European Commission Model Contract (Standard Contractual Clauses) |
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DataDog Inc. (US) |
To monitor cloud-scale applications |
Contact information, browsing information, PII |
European Commission Model Contract (Standard Contractual Clauses) |
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Nexmo (Vonage Limited) (US) |
To send SMS to customers |
Phone number |
European Commission Model Contract (Standard Contractual Clauses) |
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E-Fax Inc. (j2 Global, Inc) (US) |
Enabling to receive and send faxes |
Fax number |
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Magic Cloud (FI) |
Secure messaging service |
Name, email |
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Typeform SL (ES) |
Research platform |
Contact information, demographics, |
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