1. What is an e-invoice?
The e-invoice is a invoicing standard in Europe and it is especially popular in Finland. In practical terms, it is an electronic invoice that is sent in code form to the recipient. Because the invoice is usually in XML-format, which can’t be understood by humans, the recipient needs to have the technical means to receive the invoice. Many traditional banks accept e-invoices and there are also 3rd party service providers for e-invoicing capabilities.
2. Receiving e-invoices in Holvi
E-invoice receiving is now available for our Finnish customers. Please read more here.
3. Sending an e-invoice
In order to send an e-invoice, the recipient needs to have the setup in place to receive e-invoices and you need to know their e-invoicing address. Please add the address when sending the invoice.
E-invoice address is for example 003712345678. Adding the operator ID is not mandatory, but we recommend it. Otherwise, the process it the same as with regular invoices.
Email works as a fallback method. If for some reason the invoice cannot be sent successfully as an e-invoice, the invoice will still find its way to the receiver as an email if you fill in the e-mail information (not mandatory).
Please note that the recipient's name must not exceed 60 characters. Spaces are also considered as characters.
4. Who I can send invoices to?
With Holvi you can send e-invoices only to companies, not to private people. Make sure they have the technical means to receive e-invoices.
5. Tracking e-invoices
From the invoicing view you can see an overview of the payment situation of all your invoices. To make sure that the e-invoice has reached the recipient, you can also monitor the invoice’s journey by going to Invoicing >> select invoice >> History.
6. Editing or cancelling an e-invoice
You can edit an e-invoice, if it’s still marked as Draft by going to the invoice and selecting Options > Edit.
Once an e-invoice has been sent, it cannot be edited. If you wish to change any of the details, you can credit the e-invoice and send the credit note to the recipient as an email or print it and then create a new e-invoice. Please note, that Holvi does not yet support sending credit notes as e-invoices.
7. Help with e-invoicing issues
The quickest way to get assistance is from our top-notch customer support. Please email us at firstname.lastname@example.org.
We are using the external service provider Basware to send and deliver e-invoices. You can check out their terms and conditions here.
For e-invoice receiving we work together with Apix Messaging OY.
If you have any questions or are facing any issues, feel free to drop us a message to email@example.com. We are happy to hear any feedback!