Strong Customer Authentication – FAQ's

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What do the new steps for Strong Customer Authentication (SCA) at Holvi mean for me?

The Holvi app will be connected to your Holvi profile with an SMS – Please make sure that your registered phone number at Holvi is up-to-date!

In practise you will need to follow the next steps for Strong Customer Authentication at Holvi: 

  1. Log in to Holvi as usual
  2. Install/Update the Holvi app and open the app
  3. Connect your Holvi account and app by following the instructions on the app and completing the device pairing with an SMS code
  4.  You’re all set

Your Holvi app is now ready to be used to log in and verify payments! Next time you log in or make a payment, you’ll be prompted to open the app to do your verification.

I have already installed the a Holvi app – how do I start using it for accessing my account?

If you have installed the Holvi app, our application will offer you a chance to do your SCA via the Holvi app. We do advise you to update your app to the newest version of the Holvi app to access all possible features. After this you will just need to follow the instructions in your Holvi view and in your app when logging in and making payments from your account.

How do I download the Holvi app?

The Holvi App is free and available for both Android and iOS. 

Android

iOS

In case you do not yet have a Holvi mobile app, you will need to verify your device via an SMS delivered to your primary phone number when adding the Holvi app to your phone. After this, simply follow the instructions in your Holvi view and app while logging in and making payments. 

After that you have connected your device to Holvi, the app will ask you to set up the facial recognition feature – Face ID (available on iPhones) or Fingerprint recognition (available on Android phones). In case you set these features up, you will always be able to deactivate them later on in your settings in case you prefer to use your PIN code instead. 

In case you are setting up the Holvi app as well as creating your Holvi profile for the first time, the app will ask you to go through your personal identity verification and in some cases also ask you to scan a picture of your passport. Please also remember to complete the company verification and add all required documents and scan them via the add documents upload function! 

I can’t install the Holvi app – what should I do?

The Holvi app is available both for iOS and Android phones – we recommend using the app as a primary method for SCA. In case you can not download the Holvi app, you should upload a time-based One-Time Password authenticator, e.g. Google Authenticator.

1) Log in to Holvi with your usual credentials.
2) You’ll be asked to select an authentication method. By clicking on “Unable to install the app? Check here for alternative authentication methods”, you can move onto the next step.
3) By choosing "Use third party app" you’ll get instructions on how to download and connect the Google Authenticator app to your Holvi account. This will be done by scanning a QR code or manually inserting a one time key code  to the app. Request the SMS for pairing your mobile phone with the app. Insert the SMS code in the field on the following page. 
4) Open your authenticator app and choose your method of verifications (normally you will find the barcode reader and one-time token under a + -sign in the application). After reading the barcode on Holvis home page / inserting the code, your Authenticator app is ready to be used for log ins and for verifying payments!

Why do I need the Holvi app for accessing my account?

Please, read more here

I am stuck with the authentication – none of  the links above solved my problem

Please, request help here!

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