I'm waiting for a payment – when will it arrive?
How fast an inbound payment reaches your Holvi account depends on the payment method used and when the sender makes the payment.
This article explains how inbound payments work.
|
Payment method |
When it's processed |
When it arrives |
|
Inbound transfers (receiving SEPA payments) |
Continuously, with last incoming cycle at 16:45 CET on banking days |
Inbound payments are processed and arrive to customer accounts in real time as they reach Holvi |
|
Holvi-to-Holvi payments |
Continuously, with last incoming cycle at 15:30 CET on banking days |
Inbound payments are processed and arrive to customer accounts in real time as they reach Holvi |
|
Top-ups |
Every day, 24/7 |
Instantly |
What is a business day?
Business days are Monday through Friday, excluding holidays. Transactions received on a Saturday, Sunday and public holidays are processed on the next business day.
What is a banking day?
A banking day is any day that the bank is open and accepts banking transactions. Banking days do not always coincide with business days. Find our list of non-banking days here.
Cut-off times for inbound transfers (receiving SEPA payments/bank transfers)
Payment arrival times depend on what day/time the payment was carried out and when the sending bank processes outbound payments. At the latest, the payment will arrive in your Holvi account within 1 banking day of being processed by the sending bank.
Note
If a payment is made outside of banking hours, the sending bank will process the payment on the following banking day.
My inbound payment hasn’t arrived within 1 banking day
If a payment hasn’t arrived within 1 banking day of being processed by the sending bank, please ask the sender to confirm it was sent as a STEP2 SEPA payment. Holvi is unable to process other payment types.