You can lock your card yourself. Don’t worry you can always re-activate it later.
If you have access to your Holvi account you can lock your card right away:
- Login with your Holvi credentials here.
- Follow the instructions on your screen to report, cancel and replace your lost or stolen Holvi card
You can also lock your card in your Holvi account via the round profile symbol on the upper right. Select My cards and then the card to lock the card via the Options in the upper right corner.
Card locking and unlocking is also available in the Holvi app. You can find the card settings in the Home view.