*** currently available to a limited number of sole traders ***

 

How to keep your money safe

1. Holvi App push notifications

By using the Holvi-app and turning the push notifications on, you will be notified whenever the Holvi card is used. That way you can quickly react (e.g. locking the card) if you detect an unauthorised transaction. 

 

2. Your card number

Keep your card number private.

Don’t post pictures of your card to social media, don’t send card details or pictures via email, or let anyone copy the full card details.

Holvi will never ask you for PIN or full card numbers. When making online purchases, pay attention to the website requesting your card details.

 

3. Where can I find my PIN?

If you've forgotten your PIN number, you can review your card PIN number in your Holvi account under Account settings > Payment cards. Find more information here.

 

4. What happens if I have three failed PIN attempts?

Your Holvi Business Credit Card PIN will lock after 3 failed attempts. If this happens, you can unlock it in your Holvi account's Payment cards menu.

After you unlock your PIN, you'll need to visit an ATM and manually input the new PIN to finalise your change. Alternatively, you can visit a store with a card terminal that is 'online' and manually input your PIN for the first time – most supermarkets use online terminals.

• • e-commerce transactions (CNP) at online stores will keep working as normal

 

5. Have you lost your card or someone has stolen it?

The first step is to lock the Holvi Card. Don’t worry you can re-activate it if you later find it. If you have access to your Holvi account you can lock your card right away:

• Log in with your Holvi credentials here
• Follow the instructions on your screen to report, cancel and replace your lost or stolen Holvi card

 

6. 3DS authentication – for extra security

For further protection from unauthorised transactions, we use Mastercard® Identity Check™ 3D Secure 2 authentication to online payments made using your Holvi Business Credit Card.

3D Secure 2 supports richer data exchanges between your Holvi account and the merchants selling you online products or services. 

Simply put, 3DS2 can better assess how risky a particular payment is. If your payment satisfies certain criteria, it’ll get a free pass. This is called ‘passive authentication’, where no action is required on your part to authenticate a payment. 

If your online payment is ‘challenged’ (i.e., if it doesn’t satisfy the strict security requirements for passive authentication), you’ll be guided to the Holvi mobile app where you can easily confirm your identity using your fingerprint or face recognition.

If you experience problems when verifying a payment, please contact support@holvi.com for help.

 

7. Card limits

For safety reasons the Holvi card is equipped with spending limits. Please find here more information about daily volume limit, last 30 days volume limit, last 365 days volume limit and frequency limits.

 

8. What is phishing?

Phishing is the attempt to trick you into disclosing your sensitive financial or personal information such as payment card credentials/PIN number. This information can later be used to make unauthorised transactions in your account.

Here are some examples on phishing:

Email phishing...

• is asking you to provide personal information, for example: your account number, your personal PIN or TAN, your payment card number and the security code of your payment card, your telephone number or the type of your mobile phone
• is asking you to click on a specific link to permit verification of your account details and payment card details
• is asking you to fill in a form with your account number, PIN or TAN or payment card details
• may contain links to fake Holvi sites that are remarkably good imitations of the original ones or contain links to sites requesting you during the login process to install security software on your mobile phone or contain an attachment which installs a virus or a Trojan on your PC.

Holvi will never ask you to provide personal information or to disclose your user details by filling in a form. Any email that asks you to disclose your personal user details (account number, PIN, mTAC) and/or your payment card details is a phishing e-mail. If you are unsure please contact us (see contact information below).

 

Prevention

Do not click on unverified links. If the link purports to be sent by Holvi, please contact us directly to verify the authenticity of the message. Do not log on to any suggested website in the link and do not enter the credentials of the Holvi debit card or any other sensitive information.

 

What to do in case of phishing?

If you think you have been victim of phishing and you are not sure about the safety of your Holvi Business Credit Card, please lock your card immediately and review your transactions in your Holvi account and/or your push notifications in the Holvi app.

To report unauthorised transactions in your account, fill in this form.