Who can order a Holvi payment card?

To order a card your account must meet the following requirements:

• Only Account creators and admins can order cards 
• You must have completed your business and personal verifications

 

Ordering your first Holvi payment card 

The first card will be ordered for you automatically, once your profile is fully verified.

To order another card, follow these steps:

1. Log in at Holvi.com
2. Go to the Account settings > Payment cards
3. Click Order new in the top right
4. Select your debit card type – or apply for a credit card
5. Follow the steps to complete your card order

Note: If you don't have a verified address, we'll ask you for Proof of address - for example, a utility bill (no older than 3 months) with your name and current residential address on it (home address, not business). It can be a phone bill, electricity bill, tax card, insurance bill or any other official document that has the previously mentioned information.

 

Ordering additional cards

Find out how many cards are included in your pricing plan and how to order more cards. You can also view what fees apply. 

If you don't see the option to order additional cards, please:

1. Go to Account settings > Payment cards
2. On the page that opened - click the Back arrow on the top left
3. You will now see a Create new button that you can use to order a new card.

 

Delivery address and replacement cards

We'll send you a new card before your old card expires, so keep your home address up to date. You can change your address under Account settings > Payment cards > Options > Configure, then edit the address.

This address will be used the next time a card gets ordered. Changing this address directly after the card has been ordered will not change the address of a card that has already been sent.

Merchants may check this address when you make online purchases, so make sure to use this as your billing address.

 

Ordering cards for a new (second) company

If you open a new company account in Holvi using your user profile, the first card will not be automatically ordered when the new company is verified.

To order a card, select the correct company > Account settings > Payment cards > Order new.

 

Expected card delivery

Your card will always be automatically ordered for you when you verify your account. If you order an additional card, your card order will be processed the next business day.

After ordering a card, you should receive your  Holvi Business Debit Mastercard within 10–15 business days.

Please note that there may be a delay in the delivery of your card, due to the Covid-19 situation. 

 

How to activate the card

To activate your Holvi Business Debit Mastercard® card and start using it everywhere Mastercard cards are accepted, follow these steps:

• Log in with your Holvi credentials at https://holvi.com/card/activate
• Enter your card details to activate it and receive your PIN code

Please note that you will not receive a separate letter with your PIN, instead it will be shown to you in your account after activating the card.

 

 

Card number and CVC

How to cancel your card

To cancel your Holvi Business Debit Mastercard®, do the following:

• Log in with your Holvi credentials at https://account.app.holvi.com/home/
• Go to Account settings > Payment cards, click on the card you'd like to cancel and choose Options and Cancel card.

Please note that this action is permanent and can't be undone.