How to keep your money safe
1. Holvi App push notifications
By using the Holvi-app and turning the push notifications on, you will be notified whenever the Holvi card is used. That way you can quickly react (e.g. locking the card) if you detect an unauthorised transaction.
Keep your card number private.
Don’t post pictures of your card to social media, don’t send card details or pictures via email, or let anyone copy the full card details.
Holvi will never ask you for PIN or full card numbers. When making online purchases, pay attention to the website requesting your card details.
If you've forgotten your PIN number, you can review your card PIN number in your Holvi account under Account settings > Payment cards. Find more information here.
Your Holvi Business Debit Mastercard PIN will lock after 3 failed attempts. If this happens, you can unlock it in your Holvi account's Payment cards menu.
Once you unlock the PIN, we recommend visiting an ATM and withdrawing funds to make sure the change was successful.
- Some ATMs may have a PIN unlock option which alternatively you can use instead
- If, after you unlock your PIN from the account instead of an ATM, you try to go to a physical store POS terminal, the first purchase attempt with the card may be declined and it will succeed only at the second attempt
- eCommerce transactions (CNP) at online stores will keep working
The first step is to lock the Holvi Card. Don’t worry you can re-activate it if you later find it. If you have access to your Holvi account you can lock your card right away:
- Log in with your Holvi credentials here
- Follow the instructions on your screen to report, cancel and replace your lost or stolen Holvi card
For further protection from unauthorised transactions, we use Mastercard® Identity Check™ 3D Secure 2 authentication to online payments made using your Holvi Business Debit Mastercard.
3D Secure 2 supports richer data exchanges between your Holvi account and the merchants selling you online products or services.
Simply put, 3DS2 can better assess how risky a particular payment is. If your payment satisfies certain criteria, it’ll get a free pass. This is called ‘passive authentication’, where no action is required on your part to authenticate a payment.
If your online payment is ‘challenged’ (i.e., if it doesn’t satisfy the strict security requirements for passive authentication), you’ll be guided to the Holvi mobile app where you can easily confirm your identity using your fingerprint or face recognition.
If you experience problems when verifying a payment, please contact firstname.lastname@example.org for help.
For safety reasons the Holvi card is equipped with spending limits. Please find here more information about daily volume limit, last 30 days volume limit, last 365 days volume limit and frequency limits.
Phishing is the attempt to trick you into disclosing your sensitive financial or personal information such as payment card credentials/PIN number. This information can later be used to make unauthorised transactions in your account.
Here are some examples on phishing:
- is asking you to provide personal information, for example: your account number, your personal PIN or TAN, your payment card number and the security code of your payment card, your telephone number or the type of your mobile phone
- is asking you to click on a specific link to permit verification of your account details and payment card details
- is asking you to fill in a form with your account number, PIN or TAN or payment card details
- may contain links to fake Holvi sites that are remarkably good imitations of the original ones
Holvi will never ask you to provide personal information or to disclose your user details by filling in a form. Any email that asks you to disclose your personal user details (account number, PIN, mTAC) and/or your payment card details is a phishing email. If you are unsure please contact us (see contact information below).
Do not click on unverified links. If the link purports to be sent by Holvi, please contact us directly to verify the authenticity of the message. Do not log on to any suggested website in the link and do not enter the credentials of the Holvi debit card or any other sensitive information.
What to do in case of phishing?
If you think you have been a victim of phishing and you're not sure about the safety of your Holvi debit card, please lock your card immediately and review your transactions in your Holvi account and/or your push notifications in the Holvi app.
To report unauthorised transactions in your account, fill in this form.