Acceptable Use Policy
Holvi Payment Services Ltd
Introduction
Safety and Compliance with the law are core values at Holvi Payment Services Ltd. (‘’Holvi’’). To fulfil our mission to help freelancers and entrepreneurs start, run and grow a thriving business while staying safe and compliant, we have set up the following Acceptable Use Policy (‘’AUP’’). The AUP is a set of rules that we follow for user acceptance. We communicate transparently what business activities are supported by Holvi but please be aware that the following information is not exhaustive and Holvi reserves the right, not to specify every company activity in the AUP in detail.
For better readability, we have sorted the AUP in three categories:
- The first category includes all activities that are prohibited.
- The second category contains business activities that require a pre-approval before opening a Holvi account and
- The third category lists all business activities that are currently not supported by Holvi Payment Services.
We do not question some of the latter business activities however we are simply unable to accommodate these business activities at this point in time. As we grow we hope to be able to accommodate a wider range of customers and this list as well as the whole document is subject to changes.
Business activities that are prohibited
It is prohibited to use the Holvi service for activities that:
| 1.1 | Violate any law, statute, ordinance or regulation |
| 1.2 | Violate personal information of third parties in breach of applicable law |
| 1.3 | Violate applicable laws or industry regulations regarding the sale of alcoholic drinks, smoking products, tobacco products, or prescription drugs and devices |
| 1.4 | Violate copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of account owner’s jurisdiction |
| 1.5 | Are performed on behalf of a legal entity not based within the EEA |
| 1.6 | Any illegal products, services or activities, including encouraging, promoting, facilitating or instructing others to engage in illegal activities |
| 1.7 | Payments to or from any listed sanctioned countries. Businesses or businesses with persons subject to international/national sanctions, suspected or convicted of terrorism, financial crime or any other offence |
| 1.8 | Providing false information relating to the customer's identity or business activities |
| 1.9 | Any product, service or activity that finance terrorism |
Business activities that require a Pre-Approval
The below-mentioned activities will be accepted subject to pre-approval.
Only in Finland, Germany and the UK
| 2.1 | Night clubs, entertainment, selling of alcohol |
| 2.2 | Online pharmacy, healthcare, weight loss products, nutraceuticals |
Only in Finland and Germany
| 2.3 | Church-like organisations or religious groups |
| 2.4 | Charitable organisations |
| 2.5 | Money and debt collection services with or without a license |
| 2.6 | Accounting and bookkeeping services |
Only in Finland
| 2.7 | Political affiliations |
| 2.8 | Real estate services |
Business activities that are currently not supported
We currently do not support the following business activities:
| 3.1 | Narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, products including THC, or any activity that relates to drug paraphernalia |
| 3.2 | Electronic cigarettes and related products |
| 3.3 | Electronic items and devices |
| 3.4 | Art dealing |
| 3.5 | Holding companies |
| 3.6 | Sharing and downloading portals |
| 3.7 | Products, services or activities including media and journalism, that could be considered as being of a discriminatory, hateful, racist or exploitative nature, or of inciting harassment, bestiality, mutilation or violence. |
| 3.8 | Any item, service or activity that could be considered of sexual or adult nature |
| 3.9 | Live animals or endangered animal species |
| 3.10 | The selling of on package travel, package holidays and package tours as defined in the Council Directive 90/314/EEC |
| 3.11 | Services where the service provider collects money on behalf of others as a payment services provider, cheque encashment agencies, bureaux de change, money transmitters, remittance agencies, traveller’s cheques or money orders |
| 3.12 | Virtual, digital or cryptocurrency-related activities including digital wallet services, sale of vouchers, value cards or valuable usable “chips” |
| 3.13 | Ammunition, explosives, arms, defence or weapons, replica weapons, gun parts or related parts or accessories, hunting, manufacture/distribution of weapons |
| 3.14 | Services relating to hospitality timeshares or issuing of travel visas |
| 3.15 | Promotion or advertising of products or services other than your own without appropriate authorisation |
| 3.16 | Gambling, betting activities, casinos, lotteries, sweepstakes, penny auctions, services related to fantasy sports or sports forecasting, or sale of value usable “chips” or vouchers connected to these services, certain in-purchasing games |
| 3.17 | Collecting money without a license when compulsory in the account owner's jurisdiction |
| 3.18 | Multi-level marketing programs, network sales or affiliate marketing, drop shipping, matrix programs, outbound and inbound telemarketing or other similar programs including pyramid and Ponzi schemes |
| 3.19 | Programs, materials or services related to get-rich courses or related to increasing wealth |
| 3.20 | Sub-acquiring or merchant aggregation |
| 3.21 | Factoring, lending, investment services, financial, escrow or mortgage services, pawn shops |
| 3.22 | Private business directories, businesses specialising in warning letters, liquidation or proxy services |
| 3.23 | Selling stocks, bonds, securities, options, futures, binary options or investment interest in any entity or property, services related to raffles, debt consolidation, insurance brokers, payday lenders, medical collections, scholarship programs, payment protection insurance, currency exchange or FOREX activities |
| 3.24 | Holding funds in Holvi for 3rd parties |
| 3.25 | Dating services |
| 3.26 | Products, services or activities relating to astrology, fortune-telling or palm reading |
| 3.27 | Products or services related to the Second World War |
| 3.28 | Jewels, precious metals and stones, wholesale of scrap metal, unregistered waste management business |
| 3.29 | Sale of planes boats, motor vehicles, auto parts and accessories or auto services |
| 3.30 | Modification chips (e.g. to modify a games console in order to use non-producer hardware or software) |
| 3.31 | Ticket agencies without a license, ticket resale |
| 3.32 | Prepaid phone cards |
| 3.33 | Replica clothes and products, or counterfeit goods |
| 3.34 | Objectionable, offensive, indecent, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially, ethnically or sexually offensive, or otherwise inappropriate behaviour towards the Holvi Payment Services Oy personnel |
| 3.35 | Surrogacy, and any other pregnancy or fertility-related services/activities |
| 3.36 | Highly rated politically exposed persons (PEP) |
Violations and Enforcement of the Acceptable Use Policy
By opening an account at Holvi Payment Services you agree to the following:
- You adhere to the Holvi Terms of Service, Privacy Policy and this AUP when opening an account with Holvi.
- You are required to inform Holvi as soon as possible of any changes to your business activity.
- You are independently responsible for complying with all applicable laws and regulations in all of your actions related to your use of Holvi. You are independently responsible for not using the Holvi service for transactions that may be considered illegal in your jurisdiction.
- Holvi reserves the right, in its sole discretion, to amend the list of prohibited activities with immediate effect.
- If Holvi has reasonable grounds to believe that you may be engaging in or have engaged in fraudulent activities or activities that violate any of the terms and conditions of this AUP, Holvi may suspend or terminate your access to the Holvi service without prior notice.
I have noticed a violation of Holvi’s AUP / I have a question regarding the AUP
- We encourage you to immediately report violations of this policy to Holvi.
- If you have questions or concerns regarding the AUP, you can contact Holvi by email at support@holvi.com
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