Questions? Find answers here.
Browse answers to some of our most frequently asked questions.
Categories
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Opening an account How to open an account, accepted business types, choosing a plan, account verification and more
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Account management Managing your account and users, changing addresses, passwords, closing an account and more
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Business account How to send and receive money, payment delays, cash withdrawals, IBAN & BIC, financial insights and more
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Holvi cards How to order a card, delivery times, changing PINs, troubleshooting card issues, Apple Pay, Google Pay, cancelling a ...
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Invoicing How to set up invoicing, creating, sending and managing invoices, matching to payments, e-invoicing and more
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Bookkeeping How to prep for taxes in Holvi, categories & groups, bookkeeping reports, working with an accountant plus Holvi Zen &...
- Connections Here you can find information about Holvi's connections, including Bank Connections and Payment Initiation Services
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Contacts & inventory How to use contacts and inventory in Holvi, adding and editing contacts and items, general guidance
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Online store How to set up an online store, managing store settings, adding items, shipping details, store refunds and more
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Expense claims How to create new expense claims, approving and managing claims and general guidance
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Payroll How to set up payroll, help on paying salaries in Holvi
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Security Information on how Holvi keeps your money and personal data safe, plus our latest security updates
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Legal Find all our T&Cs, fee schedules, privacy policy, acceptable use policy, imprint and other legal documents
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Contact us Can't find the answers you need? Get in touch with our support team
Want to talk? Chat support for Holvi customers
We’re available on live chat to answer your questions. To access chat, log in at Holvi.com and click the chat icon in the bottom right corner.
Our chat hours are 10:00 – 16:00 from Monday to Friday EET (Finnish time). You can have a real conversation with us, or submit a request here.
