Questions? Find answers here.
Browse answers to some of our most frequently asked questions.
Categories
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Opening an account
How to open an account, accepted business types, choosing a plan, account verification and more
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Account management
Managing your account and users, changing addresses, passwords, closing an account and more
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Business account
How to send and receive money, payment delays, cash withdrawals, IBAN & BIC, financial insights and more
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Payment cards
How to order a card, delivery times, changing PINs, troubleshooting card issues, Apple Pay, Google Pay, cancelling a ...
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Invoicing
How to set up invoicing, creating, sending and managing invoices, matching to payments, e-invoicing and more
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Bookkeeping
How to prep for taxes in Holvi, categories & groups, bookkeeping reports, working with an accountant and Holvi Zen
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Contacts & inventory
How to use contacts and inventory in Holvi, adding and editing contacts and items, general guidance
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Online store
How to set up an online store, managing store settings, adding items, shipping details, store refunds and more
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Expense claims
How to create new expense claims, approving and managing claims and general guidance
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Security
Information on how Holvi keeps your money and personal data safe, plus our latest security updates
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Legal
Find all our T&Cs, fee schedules, privacy policy, acceptable use policy, imprint and other legal documents
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Contact us
Can't find the answers you need? Get in touch with our support team
Want to talk? Chat support for Holvi customers
We’re available on live chat to answer your questions. To access chat, log in at Holvi.com and click the chat icon in the bottom right corner.
Our chat hours are 10:00 – 16:00 from Monday to Friday EET (Finnish time). You can have a real conversation with us, or submit a request here.
