Questions? Find answers here.
Browse answers to some of our most frequently asked questions.
Categories
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Opening an account How to open an account, accepted business types, choosing a plan, account verification and more
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Payments Send and receive payments, track delays, withdraw cash, find your IBAN & BIC, and view financial insights
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Cards Order and activate cards, manage PINs, set up Apple Pay and Google Pay, fix card issues and cancel a card
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Account management Managing your account and users, changing addresses, passwords, closing an account and more
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Invoicing How to set up invoicing, creating, sending and managing invoices, matching to payments, e-invoicing and more
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Connections Here you can find information about Holvi's connections, including Bank Connections and Payment Initiation Services
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Financing How to apply for financing, eligibility, credit limits and using your Holvi Business Credit Card
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Associations Guides for Finnish registered associations. Open a Holvi account, Online Store, invoicing, cards and salary payments
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Bookkeeping & reports Bookkeeping reports, categories & groups, tax prep plus Holvi Zen & Holvi Zen+
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Investments How to start investing with Holvi
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Security Information on how Holvi keeps your money and personal data safe, plus our latest security updates
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Guides & demos How to get the most out of: Business account · Payment cards · Invoicing · Bookkeeping · Online store
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Contacts & inventory How to use contacts and inventory in Holvi, adding and editing contacts and items, general guidance
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Online store How to set up an online store, managing store settings, adding items, shipping details, store refunds and more
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Expense claims How to create new expense claims, approving and managing claims and general guidance
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Payroll How to set up payroll, help on paying salaries in Holvi
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YEL Insurance (Finland) YEL, earned income, conditions for YEL insurance
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Legal Find all our T&Cs, fee schedules, Privacy Notice, Acceptable Use Policy, imprint and other legal documents
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Contact us Can't find the answers you need? Get in touch with our support team