Account management

Plans & fees

• Overdue service fees – How to reactivate your account
• Where can I find my service fee invoice breakdown and payment details?
• FAQ – Understanding your Holvi service fees
• How do I pay my Holvi service fees?
• How do I upgrade or downgrade my plan?

My personal settings

• How do I update my company name or own name?
• How do I change my email address?
• How do I update my home address?
• How do I change my phone number?
• How do I edit my notification settings?

My business settings

• Where can I upload my business documents?
• How do I update my business address?
• My business details have changed, what do I do?
• Low balance alerts – How do I use Holvi’s low balance alerts?
• How do I add my personal tax ID (TIN / Steuer-ID)? (Germany)

PINS, passwords & login details

• Login help – troubleshooting common access issues
• Managing your Holvi card PIN: How to check, change, and unlock it

Managing users

• How do I add my accountant to my account?
• What are Holvi’s user roles and permissions?
• How do I add users to my Holvi account?
• How to transfer ownership (change creator) of a Holvi account
• How do I manage and delete users in my account?

Managing devices

• How do I link a new device to my Holvi account?
• How to download and use the Holvi mobile app
• How do I unlink an old device from my Holvi account?
• Can I use Holvi in other countries?

Interruptions & incidents

• Overdue service fees – How to reactivate your account
• My account is seized, what do I do?

Closing my account

• How do I close my Holvi profile?