We're here to help
Find the best ways to get in touch below:
- 💬 Messaging — Hilla 24/7/365; our team during business hours.
- 📞 Phone — Mon–Fri 10–17; click here for details.
- 📧 Email — Submit a request or email support@holvi.com.
- 📠 For authorities and banks
Something urgent?
- Lost or stolen card? 👉 Lock it instantly.
- Unauthorised transaction? 👉 Dispute it here.
- Potentially compromised account? 👉 Check our guidance here.
- Sent money by mistake? 👉 Request a payment recall.
- Account seizure? 👉 Find out what to do.
Quick answers
You might find your solution instantly from our AI bot Hilla (bottom right corner) or one of our articles.
Popular topics include
- Opening a Holvi account
- Accepted company types
- When will my payment arrive?
- Service disruptions – check our status page
How to reach us — Messaging, email & phone
💬 Message us
The most secure way to contact us is through your Holvi account. It works like email, with our virtual assistant, Hilla, available 24/7 to help or connect you with our team.
- Already a customer? Sign in before starting a conversation for faster support.
- We’ll email you when we reply – so you can always close the chat and return later.
- Messaging is not live chat, but we’ll reply as soon as possible.
- Our offices are closed on weekends and Finnish public holidays.
How to start a Messaging conversation
- Log in to your account at Holvi.com (not available in the mobile app).
- Click the speech bubble icon in the bottom right corner of your screen.
Can't see the messaging button?
Some ad blockers or firewalls can hide it. Please try disabling them or using a different browser (we recommend Google Chrome). If it still doesn't appear, contact us by email with a screenshot of the issue.
📞 Call us
For direct conversation, you can reach us by phone during the hours listed below. Standard call charges apply.
Important: Please call us from the number linked to your Holvi account.
Phone numbers:
- Finland & Eurozone: +358 75 325 2935
- Germany & Austria: +49 30 568 37032
Phone availability:
- Finland & Eurozone: Monday–Friday → 10:00–17:00 EET (Helsinki time).
- Germany and Austria: Monday–Friday → 10:00–17:00 CET (Berlin time).
Our phone lines are closed on Finnish public holidays.
📧 Email us
Prefer email?
- Fill out our contact form for assistance, or
- Email us directly at support@holvi.com.
For your security
Always use the email registered to your Holvi account when filling out the form. We can only discuss account details with your registered email.
Contact channels for Authorities & Partners
- Authorities & Banks: Please see our dedicated contact channels for representatives of banks and authorities.
- Finnish Bank Connections: You can find contact information for Finnish bank connections here.