What to do if you suspect your account is compromised

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There are many possible reasons you may not be able to log in.

If you suspect that someone else has gained unauthorised access to your account, it’s important to take action immediately.

Keep in mind:

Holvi requires 2-factor authentication (2FA) with a verified 2FA device for every login. Never approve unknown or unexpected device-linking requests — this is one of the most important ways to keep your Holvi account secure.
If you haven’t approved any new device-linking requests and no one else has access to your verified device, it’s unlikely that anyone has gained access to your Holvi account.
- If you think it may just be a login issue, check this article for guidance: Login help – troubleshooting common access issues.
Got doubts or questions? Contact us to make sure — we’re happy to help!

1. Attempt a password reset immediately

If you still have access to your registered email, reset your password now to lock out unauthorised users.

👉 Reset your password here

Tip: Create a unique password you haven't used elsewhere. If you use a password manager, generate a 16+ character string.

2. Check your email for possible alerts

We may have sent you a notification if suspicious activity was detected on your account (e.g. login from a new location or device). These messages also usually contain instructions on how to secure your account.

3. Contact our customer support

If you suspect your account has been taken over, contact us immediately.

Email:
support@holvi.com (Subject: URGENT - Account Compromised)
Phone:
- Finland: +358 75325 2935 (Mon–Fri 10:00–17:00 EEST)
- Germany & Austria: +49 30 568 37032 (Mon–Fri 10:00–17:00 CEST)
In your message, include:
- Your registered email address.
- Your company/association name.
- When you first noticed the issue.
- Details of any suspicious transactions or changes you’ve seen.

Our team will investigate the situation and take steps to secure your account. We’ll help you regain access as quickly and safely as possible.

4. Protect your digital trail: Secure your other accounts

Scan for malware: If you suspect your computer or phone has been compromised, avoid logging into other financial apps until you’ve run a security scan.
Check other accounts: If you reuse passwords, change them on other platforms immediately.

If you need more help or are unsure what to do next, don’t hesitate to reach out to our support team. We’re here to help!