Before you ask
Feeling inquisitive? You might find answers to your questions in our Help Centre. Here are our most searched help sections and articles:
Check our status page for information about potential service disruptions.
How to reach us – Live chat & email
Log in to your account at Holvi.com and go to Help > Live chat. You'll find the Help button in the bottom right of your screen. Chat is not available on our mobile app and is only active during our operating hours (see below).
|Step 1||Step 2||Step 3|
If you can't see the Help or Live chat button, please contact us via email with a screenshot of your issue – include the browser window and browser version so we can help you best. We recommend using Google Chrome. Note that some firewalls may interfere with chat.
Special live chat hours – 16 to 20 January
Mon 16.01. 2023 – Chat 10:00 - 16:00 (normal)
Tue 17.01. 2023 – Chat 13:00 - 16:00 (shortened due to staff training)
Wed 18.01. 2023 – Chat 09:00 - 12:00 (shortened due to staff training)
Thu 19.01. 2023 – Chat 09:00 - 12:00 (shortened due to staff training)
Fri 20.01. 2023 – Chat on 10:00 - 16:00 (normal)
After this, chat hours return to normal (as below).
Live chat hours
We're available to help via chat Monday – Friday during the following times. Please note that our offices are closed on public holidays.
|Country||Live chat hours|
|Finland||10.00 - 16.00 (EET) Mon – Fri|
|Germany/Austria||09.00 - 15.00 (CET) Mon – Fri|
|Other markets||10.00 - 16.00 (EET) Mon – Fri|
Or send us a support request. We handle support queries in the order they arrive in our inbox!
Always use your registered Holvi email to contact support. For security reasons, we can only follow up on queries sent from the email address connected to your account.
Got an urgent question?
- Lost or stolen card – Follow these instructions to lock your card.
- Unauthorised transactions – Follow these instructions to dispute unauthorised transactions.
- Account seizure – Find more information on account seizures here.
Contact channels for authorities or banks
We've put together all of our contact channels for representatives of banks and authorities here.