Before contacting us:
- You may be able to find an answer to your question on our FAQ Pages:
- Check out the rest of our Help Centre.
- Check our Status Page for information about possible service disruptions.
How can I get in touch?
- Live Chat - Log in to your account and open the chat through “Help” button on the bottom right.
- Email - Send us a support request via this form.
Note: If you are a registered customer and require assistance with your account - please remember to always use your primary registered email address for your contact request.
We are available on weekdays during the following times. Please submit a request if you need to contact us outside of our business hours.
|Other markets||10.00-16.00 (EET)|
Is it urgent?
- If you have lost your card or your card was stolen please follow this article to lock your card
- Please follow this link to find out what to do if you noticed a card transaction you haven't authorised yourself
- Was your account seized? You can find more information on the process here
Contact channels for authorities or banks
We have gathered all of our contact channels for representatives of authorities and banks here.