Holvi's service and support

Last updated

Please note!


Login & payment confirmation changes in Holvi in September 2019

Holvi Status Page - find real-time information about the status of our services!

1. How do I get help?

  • Check out our Help Centre here.
  • Try out our Holvi Support Help button by logging in to your Holvi account here.
  • Send us a support request here.
  • In case of technical issues with the Holvi.com service – please check our status page here.
  • Our phone support is available from Monday - Friday 10-16 Finnish time (GMT +2) for urgent matters only: lost or stolen cards or if you suspect suspicious activities related to your account. 

    Finland (+358 75 325 2935) and e-residency (+372 880 7764)
    Germany (+49 30 568 37032) and Austria (+43 720 116 270)

    In case you do not reach us during our phone support hours please request a callback or contact us hereOutside of opening hours please contact us here.

If you are a registered customer and need help with your account, please remember to always add your primary registered e-mail address or phone number to your contact request. We answer all contact requests as soon as possible. 

Are you waiting for your business to be verified?

We will be in touch with you as soon as your verification documents have been reviewed.

2. Frequently asked questions

You can find answers to our most frequently asked questions by following the links below. 

FAQ's Finland

FAQ's Germany and Austria

FAQ's e-residency

FAQs DE-IBAN for customers registered before 1.6.2019 


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