Our team is available Mon–Fri 10:00–17:00
How can we help?
Message us about anything. Hilla, our virtual assistant, answers straight away and hands you to a person when you need one.
We speak English Suomi Deutsch
Message us
Hilla 24/7 · our team replies during business hours. Your conversation stays open, so you can come back to it any time. We’ll email you when we reply.
Using the Holvi app? Messaging works in your web browser, or you can call us.
Something urgent?
Act now – these don’t need to wait for a reply.
Other ways to reach us
Call us
Best for talking something through
Talk to our team directly
Mon–Fri 10am–5pm. Please call from the number linked to your account if you have one. Standard call charges apply.
+358 75 325 2935
Finland & Eurozone · Finnish time
+49 30 568 37032
Germany & Austria · German time
Contact form
Best for documents and detailed cases
Replies by email on weekdays
Please use your registered email address if you have a Holvi account.
Can’t use the form? Email support@holvi.com. Card payment disputes must be submitted through our dispute form.
Get a faster answer
- Use your registered emailSo we can find your account straight away.
- Include date and amountFor any payment or invoice you’re asking about.
- Send a screenshotIf something looks wrong or shows an error.
More help
Find a quick answer
Can’t see the messaging button?
The messaging button is the speech bubble in the bottom-right corner of the page. Some ad blockers and firewalls hide it. Try turning them off, or use a different browser such as Google Chrome. If the button still doesn’t appear, email support@holvi.com with a screenshot.
When is the team away?
Our team is away on weekends and Finnish public holidays. Hilla is always available.
Is something not working in Holvi?
Check our status page for known issues before contacting us.