đź’ˇ For security reasons, only creators have the right to close a company profile.
To close a profile:
- Log in at Holvi.com.
- Navigate to Profile (top right) > Plan & billing.
- Click Close company profile to begin the process.
Step-by-step closure process
- Download your financial data (Recommended step before proceeding)
Before closing, download all necessary accounting documents and reports for your records. Click the direct link to Reports provided at the start of the flow to save your data immediately. Once you finish downloading, you need to navigate back to the closure process. - Review associated payment accounts
You will see a comprehensive list of all active payment accounts linked to the company profile you are currently logged into.
Note: Closing this company profile closes all associated payment accounts displayed. If this is your last active company profile, a system warning will alert you that proceeding will lock you out of your user profile/login. - Settle remaining funds and service fees
If you have a remaining balance, you will be prompted to transfer any existing funds to an external account via bank transfer. Any outstanding fees must be cleared at this stage.- International transfers (SWIFT): If your destination account is located outside the SEPA region, your withdrawal must be processed as an international SWIFT transfer, which can take up to 5 business days to clear. Your profile will remain in a transitional state until this payment clears.
- Intermediary fees and cancellation: Holvi uses a shared fee (SHA) model for international transfers. Intermediary banks may deduct fees, and if a transfer fails or is cancelled, Holvi charges a cancellation fee regardless of success - potentially leaving a residual balance that delays closure.
- Pending and incoming payments: Pause recurring international invoices and wait for all pending transactions to settle. Incoming international payments arriving during closure will be rejected, and sender banks may deduct return fees from the original amount. To avoid delays, it is recommended to transfer final balances to a local SEPA account.
- Cancel active payment cards
You cannot close a profile with active payment cards or pending card reservations. Ensure all cards linked to the company profile are terminated before completing the closure. - Provide feedback
Complete the Reasons for leaving survey at the end of the flow to finalise the process.
Frequently asked questions
How do international payments affect closing my profile?
International payments impact the closure timeline because all funds must be settled and the balance brought to zero before finalisation:
- Final balance transfers: Withdrawals to non-SEPA accounts require international SWIFT transfers.
- Settlement delays: International transfers take up to 5 business days to clear, keeping the profile in a transitional state.
- Unpredictable fees and residual balances: SHA fee models and transfer cancellation fees can leave unexpected residual balances, stalling the closure process.
- Rejected incoming funds: Incoming international payments during closure are rejected, and return fees may be deducted by the sender's bank.
Can I choose which profiles or accounts to close?
Yes. You close only the company profile you are actively logged into (visible in the top left above your balance). Other company profiles and your overarching user profile remain intact unless you choose to close your final company profile.
How do I delete my data from Holvi’s records?
Payment services legislation requires Holvi to retain account records for 5 years. Accounting legislation requires accounting documents to be held for 6 years and accounting books for 10 years.
To request data deletion beyond these legal retention mandates, submit a request via the DSAR portal (Data Subject Access Rights). Requests are processed within 30 days.
Zen or Zen+ Customers (Finland Only)
If you hold a Zen or Zen+ subscription, you cannot close your profile through the automated self-service UI. Please contact customer support directly to end your subscription and close your profile.
We're sad to see you go, but wish the best for you and your business!
If you ever change your mind, we'll welcome you back with open arms.