How do I verify my identity?

Video chat with IDnow

Customers from Germany will verify their identity through a video chat with IDnow. To do this, you need need a smartphone which can install the Holvi Mobile app as well as your ID / passport. 

• Download and open the Holvi Mobile app
• Verify your phone number and follow the required steps

Please note:

You do not need to book a time with IDNow – just have your phone with a proper camera and ID / passport at hand. You will be directed along the way, but it is good to note that you should be in a space with good lightning and internet coverage. Also, as you will get directions along the way, it is good if you can do the identification in a somewhat quiet space.  

After the video chat, please wait until you are redirected to your account – do not close the window too early. 

Personal verification with AutoIdent

Customers from the UK and the Eurozone (Austria, Belgium, France, Ireland, Italy, Netherlands) complete their verification through AutoIdent by IDnow. To do this, you need need a smartphone which can install the Holvi Mobile app as well as your ID / passport. 

• Download and open the Holvi Mobile app
• Verify your phone number and follow the required steps
• You will see this screen:

Handy tips:

- Make sure you have a good internet connection, which is unlikely to be interrupted

- Make sure you are in a well-lit space. Dark rooms with spotlights make it difficult to read your ID

- It might take few minutes for the App to update your verification status.