How do I verify my identity?

Customers from Germany, Austria and the Eurozone (Belgium, France, Ireland, Italy, Netherlands) complete their verification through a video chat with IDnow. To do this, you need a computer with a webcam or a smartphone which can install the Holvi Mobile app, as well as your ID and mobile phone.

Your personal verification will be completed through a video chat with IDnow. To do this, you need a computer with a webcam or a smartphone which can install the IDnow app, as well as your ID and mobile phone.

Please note:

You do not need to book a time with IDNow – just have your phone with a proper camera and ID at hand. You will be directed along the way, but it is good to note that you should be in a space with good lightning and internet coverage. Also, as you will get directions along the way, it is good if you can do the identification in a somewhat quiet space.  

To check your verification status or to start the verification, simply go to your profile and click on "Identity Verification". If you see the text "Verification completed", then you are already done – congratulations!

Otherwise, please click on the IDnow button to receive your code for the video session, and then simply follow the instructions on the screen.

After the video chat, please wait until you are redirected to your account – do not close the window too early. You will then have to confirm that your address is correct to complete your identity verification.