If it ever becomes necessary for us to seize an account, we’ll send you an email containing all the details and next steps. If you would like us to transfer the amount to the creditor, we’ll ask you to reply with the completed and signed transfer order form attached to your email.
Holvi acts as a third-party debtor in the event of a seizure. As such, we’re legally obligated to lock your account. If you have any questions about how seizures work, please contact the creditor or the responsible enforcement court.
Your signature is required
To lift an account seizure, we need a completed and signed transfer order form. You'll find this in your email if your account is affected by a seizure.
How do I lift an account seizure?
The creditor must arrange for us to lift the seizure. This only happens once the debt is paid off. Once we receive the seizure lift, we’ll process it immediately and unlock your account.
If you pay the full amount via the transfer order form attached to your seizure email, we can unlock your account instantly as soon as we transfer the balance – provided there are no other active seizures.
If you notice any delays in lifting your seizure, please contact the creditor directly so they can send us the seizure lift again. The creditor can send us the lift by fax to +49 30 69088781.
Please note that suspensions of seizures ("Ruhendstellungen") are not accepted, only the complete lift of the seizure.
FAQs on account seizures
The seizure measure is not legal, what can I do?
Unfortunately, our hands are tied in this situation. Holvi acts as a third-party debtor in the event of a seizure. As such, we’re legally obligated to lock your account.
If you have any questions about how seizures work, please contact the creditor or the responsible enforcement court.
I have received money that can’t be seized.
Please contact the creditor or responsible enforcement court.
I have insufficient funds in my Holvi account.
If you don’t have sufficient funds in your Holvi account to settle the claim and unlock your account, you can settle the claim from another bank account after consulting with your creditor.
Where do I find the transfer order form?
The transfer order form is attached to the email we’ve sent you. You can also download it here.