We send you an email in case we receive a seizure for your account. The email contains all of the details as well as the next steps.

Please send us the attached payment order via email if you would like us to transfer the amount to the creditor.

Holvi acts as a third-party debtor in the event of a seizure measure. As such, we are legally obliged to ensure a payment ban. If you have any questions about the procedure of the seizure measure, please contact the creditor or the responsible enforcement court.

Seizure lift

The creditor must arrange for the seizure to be lifted by us. When we receive the seizure lift, it will be processed as soon as possible and the account will be activated.
If you pay the full amount via the payment order attached to the email, we can unblock the account immediately after the transfer of the amount. 
Please note that this is only possible if there are no other open seizure measures.

If the seizure lift should have arrived a long time ago, please contact the creditor so that they can send it to us again. The creditor is welcome to send us the cancellation by fax to +49 30 69088781.

Please note that suspensions of seizures ("Ruhendstellungen") are not accepted, only the complete lift of the seizure.

FAQ

The seizure measure is not legal - what can I do?

Holvi acts as a third-party debtor in the event of a seizure measure. As such, we are legally obliged to ensure a payment ban. If you have any questions about the procedure of the seizure measure, please contact the creditor or the responsible enforcement court.

I have received money that may not be seized.

In case of Corona-aid, please send us the notice of approval from the respective authority via our contact form.
Please contact the creditor or responsible enforcement court in other cases.

Where do I find the payment order template?

The payment order template is attached to the email we have sent you. You can also download it here if you need it again.