Under Online store > Settings, you can set your store’s selling area as:
- Domestic
- EU-wide
- Worldwide
This has implications for how you collect and pay VAT.
To keep your sales figures up, we’ve made worldwide sales the default. But you can easily switch to sell only in the EU or only domestically – just tick the appropriate box in your Holvi online store’s settings (Online Store > Settings).
We’ll inform your customers
If you disable EU or worldwide sales, we'll show your international customers a banner letting them know that shipping to their location is unavailable.
Tax administrations
If you’re uncertain about VAT rates when selling abroad, please contact your local tax administration for more information.
One Stop Shop (OSS) for Finnish customers
Since July 2021, One Stop Shop (OSS) allows you to manage all your EU VAT in one place.
- The change applies to the sale of goods and services to consumers in the EU
- If you sell abroad, you can register your business in OSS via OmaVero
- When you handle your company's VAT obligations centrally through OSS, you don’t have to report and pay VAT to each buyer's country separately
- The use of OSS is optional. If you don’t register for the special VAT scheme, you must register for VAT separately in each country where you sell products or services
Read more from Tax Administration (Vero) site.
Accepting international card payments in your online store
At the moment, Holvi only accepts bank transfers in euros (SEPA Credit Transfers). If your customer pays with a non-euro card, the amount is automatically debited in euros and your customer’s card issuer (bank) may charge them a conversion fee.
We accept card payments worldwide, excluding high-risk and non-cooperative jurisdictions, as listed in our Acceptable Use Policy.
My international customer’s payment isn’t going through
In rare cases, your customers might still experience trouble purchasing from abroad. For security reasons, some card issuers/banks limit where their customers can use their card. In this case, it’s best to instruct the customer to contact their card issuer to confirm limitations.
Or send them an invoice?
If your international customer’s card payment is still unsuccessful, you can invoice them so they can pay for the item via transfer.