💡 Funds from your online store sales are temporarily held in a "reserve" before arriving in your account. This typically takes 7 days.
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What is a payment reserve?
Why does Holvi reserve payments?
How much is reserved, and for how long?
How to check the release date of a payment
Can the reserve period change?
What is a payment reserve?
A reserve is a temporary hold on funds collected via your Holvi Online Store. Instead of the money landing in your account instantly, it is held for a specific period (typically 7 days) before being released to your available balance.
Why does Holvi reserve payments?
Reserves are an industry-standard practice used to protect both your business and your customers.
As a financial institution, Holvi is responsible for managing disputes and refunds if a merchant cannot fulfill an order. If a dispute (chargeback) occurs and there are insufficient funds in your account to cover it, it creates a negative balance and financial risk.
The goal: The reserve ensures there is always a buffer to cover potential refunds or disputes, preventing your account from going into the negative.
How much is reserved, and for how long?
- Amount: Up to 100% of the sale amount.
- Duration: Typically 7 days from the moment the sale is made.
- Release: Once the time expires, the funds automatically move to your available balance (minus any refunds or disputes that occurred during that time).
How to check the release date of a payment
You can see exactly when your money will be available in your transaction list.
- Go to your transactions list.
- Click on the specific online store transaction.
- Look for the reserve end date. This is when the funds will be released to you.
(For a guide to all payment status icons, click here).
Can the reserve period change?
Yes. While the standard period is 7 days, Holvi reserves the right to extend or shorten this period based on risk assessments. If your business activity changes significantly, we may adjust the reserve terms to ensure security for all parties.