🌎 New in Holvi! Now you can now send and receive euros and 17 other currencies via SWIFT.
Both outgoing and incoming SWIFT transfers are subject to a processing fee, starting at €0.50 per transfer. Learn more about our SWIFT pricing here.
We understand that, in some cases, it can be inconvenient to receive a SWIFT transfer that incurs a fee. We try to manage this by being as transparent as possible about our pricing.
Someone sent me a SWIFT transfer instead of a SEPA transfer
In most cases, the fees and deductions associated with incoming and outgoing SWIFT transfers are known and agreed upon before a transaction happens.
However, if the sending bank is in SEPA and the sender has mistakenly chosen to send you a SWIFT transfer, these fees are unnecessary – and they may come as a shock. You may naturally be asking, ‘What recourse do I have?’
The answer, we’re afraid, is very little. The best thing you can do is politely inform the sender of their mistake and ask that they always send money via SEPA transfer in the future.
We’ve drafted this letter for you to download and send. It may prove handy if you expect to receive money from this person again.