Imagine receiving a phone call from someone who claims to represent a reputable organisation, such as the authorities or a company. They stress that there's an urgent matter they need to assist you with and aim to gain your trust.
Their ultimate goal is to lure you into revealing your online banking details during the call. Why? So they can access your online bank account and either transfer your money or manipulate you into authorising payments using your online banking codes.
Here you can find out what to do, if someone has called you pretending to be a Holvi employee.
How to prevent vishing scams:
- Protect your information: Never disclose your personal online banking codes or account details over the phone, even if the caller insists it's for your own safety.
- Beware of impersonators: Be aware that genuine representatives of the police, your bank, or the authorities will never call you to request your online banking codes.
- Suspicious calls: Vishing calls can sometimes originate from local phone numbers. If a call appears suspicious, it's advisable to hang up. You can verify with the customer service of the relevant service provider whether they attempted to contact you.
- Big companies: Major companies like Microsoft typically do not initiate unsolicited calls to customers. If you receive a call from someone claiming to be a Microsoft employee, it's advisable to terminate the call.
- Tech support: In the event of computer issues, it is best to contact the technical support team for your device. Never permit anyone to install remote access software on your computer or phone, as this is not a standard practice for legitimate authorities or companies in their customer service operations.
Should you suspect falling victim to vishing, promptly contact our customer support team for assistance. Enhance your online safety with our security recommendations.