We’ll send you a new card automatically before your current one expires. If your card is damaged, lost or compromised, close it and order a new one.
Lost your card, or think someone has used it?
Secure your card first:
- Misplaced it? Lock it while you look. See How do I lock my Holvi Debit Card?
- Stolen, or card details compromised? Close it straight away. See: I found an unauthorised card transaction, what do I do?
Then come back here to order a replacement.
My card is expiring or has expired
You don't need to order anything. If it’s a physical card, we’ll send a new one to your home address about a month before your current one expires. Make sure your address is up to date under Profile > Personal settings.
When the new card arrives:
- Activate it at holvi.com/card/activate. Your PIN will be available in your account once it's active.
- Update the card details wherever your old card was saved, such as subscriptions, online shops and Apple Pay or Google Pay.
If your card has expired and the new one hasn't arrived, check your home address and contact our support team.
My card is damaged, lost or closed
- Close your old card if it's still open. See How do I close my Holvi card?
- Order a new card. See How do I order a debit card? A virtual card is ready straight away, so you can keep paying online while a physical card is on its way (10–15 business days).
- Activate your new physical card when it arrives.
- Update your card details with merchants. Your new card has a new card number, expiry date and CVC.
Replacing a subscription card
If a subscription card is lost or compromised, close it and set up a new subscription card. Then update your payment details with the vendors it paid.
If the cardholder of a subscription card has left your team, you don't need a new card. Reassign it instead, and the card details stay the same. See What are subscription cards and how do they work?
Does a replacement cost anything?
Only active cards count towards the cards included in your plan. Once your old card is closed, its place is free. For example, if your plan includes 1 card and you close it, your new replacement card is included.
If you close a debit card and activate a new one in the same calendar month, we charge a €3 service fee.
To see your plan and card fees, click the profile icon in the top right when logged in at Holvi.com, then Plan & billing.
Still need help?
If your new card hasn't arrived or you have trouble ordering one, contact our support team.