Ordering a card

Who can order a card?

To order a Holvi Business Debit Mastercard, you'll need to have the role of Creator or Admin. Creators can order cards for other users too. 

If you're the sole user of your account, you can always order a card.

If your account has multiple users, you can view everyone's user roles under Settings > Users. Only the Creator can edit user roles and invite new users.

How many cards can you have?

All Holvi plans include at least 1 Holvi Business Debit Mastercard®. Here is what's included in each plan in Finland:

On all plans, you can add additional cards for an extra €1-3/month each.

Usage fees may apply. Please find an overview of all applicable fees in our fee schedules.

Delivery

To which address will my card be delivered?

Virtual cards come ready-to-use, and can be instantly added to your digital wallet.

Your physical Holvi Business Debit Mastercard® will be delivered to your home address, which you’ll be asked to confirm when ordering your card. Please ensure your address is up to date.

To check or update your current address, log in at Holvi.com and go to Profile (top right corner) > Personal settings, then scroll down to the Address section.

For security reasons, Holvi cards can’t be delivered to your business address.

How long will it take to receive my Holvi Business Debit MasterCard®?

Virtual cards are available instantly.

Physical cards usually arrive within 10–15 business days after ordering.

I haven't received my card, what should I do?

If your physical card hasn’t arrived within 15 business days, please order a new card via Cards > Order a new card in your Holvi account. No one will be able to activate your card without being logged into your Holvi account. However, you can always contact us to ensure the undelivered card is securely destroyed.

Common issues & troubleshooting

I switched plans and my card stopped working, why?

This is a rare situation. If you switched from Holvi Pro (3 debit cards included) to Holvi Lite (1 debit card included), it's possible one or more of your cards has been temporarily deactivated. To resolve this, please contact our support team at support@holvi.com.

I can’t withdraw money due to limits. Where can I get more information about it?

Details on spending and withdrawal limits are available here: Debit card spending and withdrawal limits.

Where can I find more information about card fees?

You can find more information about card fees here.

Card security

I noticed an unauthorised card transaction. What do I do?

If you've spotted an unauthorised transaction in your card transaction history, please follow the instructions here: I found an unauthorised card transaction, what do I do?

How can I lock my card? 

You can lock your card on mobile or web.

📱 In the app

• Log in on mobile
• Tap the profile icon in the top right corner
• Select your card
• Tap Lock

💻 On the web

• Log in at Holvi.com 
• Go to Cards from the main menu
• Select the card you want to lock
• Go to Options > Lock

Managing your card

I forgot my PIN, what should I do?

View your PIN by logging in, going to Cards, selecting your card, then Options > Show PIN. Holvi will send a confirmation code to your mobile device.

For detailed instructions, see: Where can I find, change & unlock my PIN?

I changed my PIN but it wasn't accepted when I tried to pay.

Some card terminals don’t register PIN changes immediately. Try using your card at an ATM first and enter your PIN during the session, then cancel without withdrawing money. This should properly activate your new PIN code for use.

How do I cancel my card?

No longer need your card? Follow these instructions: How do I close my Holvi card?

If you want to physically destroy your Holvi Business Debit MasterCard®, you can cut it in half (remember to also cut the chip too).