Phishing is when someone attempts to gather your personal information by pretending to be a legitimate source. Usually this involves setting up fake websites or sending official-looking emails with return addresses, links and branding that all appear to come from a legitimate source – in this case, Holvi.
Phishing emails usually contain a link to a fake website designed to mislead you into entering your personal details. Once you provide your details, fraudsters can use your information to log in to legitimate sites and take your money.
To keep safe, it’s important that you stay mindful and alert. Look out for suspicious emails asking for your personal information, and always pay attention when logging in to Holvi via your web browser.
See more on Holvi's standard email practices below.
Imitation of Holvi’s websites and apps
Holvi monitors the internet to find imitation websites and apps, which are often the first step made by phishers. We then work with the appropriate international authority to get these websites closed down and have any fraudulent apps removed from app stores as fast as possible – sometimes on the same day we find the website or app.
To report phishing attacks, please contact support.
How to spot Holvi’s official website
Holvi’s login page is a secure, encrypted web page. You can identify secure pages by double clicking the URL: if it begins with ‘https://’, that means it’s secure.
In all languages, Holvi’s login URL will look like this:
Links on how to identify secure sites on each browser:
Holvi’s standard email practices
Here at Holvi, we communicate in part by email. So how can you tell which emails are from us and which ones are fraudulent?
- Any login links in our emails will guide you directly to our secure login page, starting with ‘https://’
- After verifying your business*, we’ll never ask you to provide personal information via email
- Holvi will never claim your account may be closed if you fail to confirm, verify, or authenticate your personal information directly via email
- Holvi will never claim the need to confirm important information via email due to system upgrades
If you’re ever in doubt about whether a message is from Holvi, please contact our customer support team via chat or submit a request here.
1. Know what we won’t ask
2. Double check the URLs
3. When in doubt, contact us
Holvi employees will never ask you for your password, full card details, PIN code or payment confirmation codes.
Before entering personal details online, make sure the URL starts with https:// and doesn’t contain any typos.
If you do receive a suspicious link or email, don't fill out your credentials without reaching out to Holvi first.
*As part of our business verification process, our support team may reach out to you via email to provide additional details – for example, if we need more information on your business practices and estimated turnover, to ensure you comply with our Acceptable Use Policy. Holvi will always use encryption and authentication mechanisms (e.g. secure email) when requesting such information over email.