To order a new card, log in at Holvi.com and go to Cards > Order new card.
You can order a virtual or physical Holvi Business Debit Mastercard® in the Holvi app or your browser. Virtual cards are ready to use straight away. Physical cards arrive within 10–15 business days.
Lost your card or think someone else has used it?
Close your current card first, then order a new one. See My card is lost, stolen or compromised. How do I replace it?
Before you start
Requirements for ordering a card
- You must be the account creator or an admin (Click to learn more about user roles)
- Creators can order a card for themselves and other users.
- Admins can order a card for themselves.
- Your business and personal verifications must be complete
If we don't have a verified home address for you, we'll ask for proof of address. This can be a utility bill, phone bill, tax card, insurance bill or another official document. It must:
- Show your name and your home address (not your business address)
- Be no older than 3 months
Regular or subscription card?
When you order a card, you first choose between a regular card and a subscription card. If the card will only be used to pay for recurring costs like software, ads or vendors, choose a subscription card.
| Regular card | Subscription card | |
|---|---|---|
| Best for | A team member’s everyday business spending, online and in person | Recurring software, ads and vendor payments |
| Card type | Virtual or physical | Virtual |
| Ready to use | Virtual: straight away. Physical: 10–15 business days |
Straight away |
| Cardholder | One user; can’t be changed | Can be changed to any admin or editor the creator assigns |
| If the cardholder changes | Order a new card | Reassign it. The card number, expiry date and CVV stay the same |
| Cost | Counts towards the cards included in your plan | Counts towards the virtual cards included in your plan |
The rest of this article is about regular cards. To set up a subscription card, see What are subscription cards and how do they work?
Virtual or physical?
You can have both. A virtual card works online and in Apple Pay or Google Pay. A physical card also works at ATMs and card terminals.
| Virtual debit card | Physical debit card | |
|---|---|---|
| Ready to use | Straight away, in your Holvi account | 10–15 business days, delivered to your home address |
| Where you can pay | Online and with Apple Pay / Google Pay | Online, in stores and at ATMs |
| Contactless | Yes, with Apple Pay / Google Pay | Yes |
| Card details | Card number and CVC in the Holvi app | On the card, and in the Holvi app |
| PIN | No – you confirm payments in the Holvi app | Yes – you can view it in the Holvi app |
| Daily spending limit | Up to €20,000 or 100 transactions | Up to €40,000 or 100 transactions |
| 30-day spending limit | Up to €45,000 or 300 transactions | Up to €100,000 or 300 transactions |
| Best for | Online spending, a backup card, temporary needs | Everyday spending in person and online |
How to order a card
In the Holvi app
- Tap the profile icon in the top right.
- Under My cards, tap Order card. If you already have cards, swipe left through them to find it.
- Choose a regular card or subscription card.
- Choose Physical or Virtual debit card.
- For a physical card, check your delivery address.
- Submit your order.
In your browser
- Log in at Holvi.com.
- Go to Cards in the menu on the left.
- Click Order new card in the top right.
- Choose a regular card or subscription card.
- Choose Virtual or Physical debit card.
- For a physical card, check your delivery address.
- Submit your order.
Ordering for a second company?
Cards aren't ordered automatically when a new company is verified. Switch to the right company first, then follow the steps above.
🔐 What about my PIN?
You won’t receive your physical card’s PIN in a separate letter. Instead, you can view your PIN in your Holvi app once you’ve activated your card.
When your card arrives, activate it by logging in at login.app.holvi.com/activate.
How many cards are included?
Your plan includes a set number of cards, with all Holvi plans including at least 1 virtual card. Extra cards cost a fee.
- Your plan and fees: in your browser, click the profile icon in the top right, then Plan & billing.
- All plans: see our fee schedules.
Only cards that are currently open count towards your plan. For example, if your plan includes 1 card and you've closed your old one, your next card is included.
Delivery and your address
Your physical card order will be processed the next business day, and should arrive within 10–15 business days.
Physical cards are sent to the cardholder’s home address, not your business address. Merchants may check this address when you pay online, so use it as your billing address too.
To update your home address, go to Profile > Personal settings. The new address applies to future orders only. It doesn't change the address on a card that has already been sent.
We'll also send your replacement card to this address before your current card expires, so be sure to keep it up to date.
What's next?
-
Got your physical card?
Activate it to get your PIN. See How do I activate my Holvi card?
-
Replacing a lost or compromised card?
See My card is lost, stolen or compromised. How do I replace it?
-
Want to close a card?
Still need help?
If you have trouble ordering a card, contact our support team.